Complaint Review: Simon Pretswell - UK Soccer Shop - Internet
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- Simon Pretswell - UK Soccer Shop uksoccershop.com/ Internet U.S.A.
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- Category: Corrupt Companies
Simon Pretswell - UK Soccer Shop UK Soccer Shop Charged Me; Never Sent Item UK Internet
*UPDATE Employee: Apology and Offer to Resolve
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I purchased at the beginning of October a jacket from UK Soccer Shop. It cost, with shipping, roughly $80. I received a receipt from the third-party credit card processing site and my Visa was charged, but I never received formal confirmation from UK Soccer Shop. Two weeks later, I sent an email inquiring. First, I was told that my item had shipped. I pressed, asking for some kind of confirmation, or tracking number. I was told a record of my purchase was on my account information on the web page. There was no such information, no trace I had ever made a purchase. I brought this to the attention of Simon Pretswell, who told me that I perhaps did not know how postal deliveries worked. I pressed, continued to ask for some kind of confirmation, but he refused and had the gall to suggest that is was the postal services fault that he could not prove that he had in fact processed my order. He is smug, disagreeable, rude and dishonest in his correspondence. I have now, two months later, been repeatedly asking for a refund, but he refuses, and simply restates that it is somehow an issue between me and the shipper.
Curragh
New York, New York
U.S.A.
This report was posted on Ripoff Report on 11/30/2007 09:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/simon-pretswell-uk-soccer-shop/internet/simon-pretswell-uk-soccer-shop-uk-soccer-shop-charged-me-never-sent-item-uk-internet-287933. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Apology and Offer to Resolve
AUTHOR: Spretswell - (United Kingdom)
SUBMITTED: Wednesday, December 12, 2007
Dear Curragh,
I have just been alerted to your complaint and am sorry that you felt the need to take this action. As I'm sure you can imagine, we are currently in the middle of a very, very busy time and are working around the clock to ensure all our Christmas orders are met.
Naturally, from time to time, problems to crop up and while we do deal with these as quickly and efficiently as possible, occasionally due to mis-communication or misunderstanding, customers are unsatisfied.
Unfortunately, as you have not given your order number, I am unable to find the details of your order to resolve it for you now.
However, from the information that you have provided it sounds as though you have placed an order with us which has got lost in the mail. This is an area of our business we perhaps need to tighten, but of course you, as the customer should not be the one to loose out.
I would be grateful if you could open a support ticket via our helpdesk at http://www.uksoccershop.com/helpdesk/index.php?_m=knowledgebase&_a=view with the subject title "RE: REFUND FOR MISSING PRODUCT" and I will make sure it is dealt with promptly for you.
Once again, please accept my apologies - we will take the nature of this complaint on board in an attempt to improve our business processes - and have a nice Christmas.
Regards,
UKSoccershop.com
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