Simplexity Wirefly Took $800 From My Bank Account With No Warning Reston, Virginia

While we truly regret the circumstances of your situation, when you purchased your phones, you agreed to our terms of purchase when you placed your order.  Our purchase terms can be read on our website: http://www.wirefly.com/about/purchaseterms/, and they state the following:

To provide you with significant savings vs. buying in a retail store, the price you paid for your device includes an Instant Savings Discount from Wirefly.

By accepting this Instant Savings Discount, you agree to repay $200 of this discount ($400 for smartphones, tablets, and netbooks) and authorize us to charge your credit card in repayment of this amount if, you signed up for a 2 year agreement and during the 181 days after your new equipment is activated, your wireless carrier notifies us that the services you purchased have been suspended, disconnected, or deactivated, or if you return your purchase outside of the return and exchange provisions of our Satisfaction Guarantee.

Other than simply deactivating a line weve activated, your wireless carrier could notify us that you deactivated if:
         You fail to pay the carrier in accordance with their terms and conditions
         You transfer equipment we activate on one line to another carrier line, even within the same account
         You activate this equipment on a new line of service with your current carrier and use it to replace an existing line by deactivating the existing line.
 
We also include a copy of the terms in the package with the phones.
 
You purchased two phones from us in early August 2012, and the carrier reported your deactivation to us on November, 24, 2012.  We then emailed you on 3 separate occasions and sent you 2 letters via USPS that all went unanswered.  It wasnt until we collected the money you agreed to pay to us, per the purchase terms, that you attempted to contact us.  Had you contacted us after receiving any one of the previous 5 notifications, we would have gladly worked out a payment plan with you.  Your lack of response left us no recourse but to enforce the terms of purchase you agreed to. 
 
We sincerely sympathize with you and made every effort to reach out to you; but unfortunately we were not given the same level of consideration.

The employee of Simplexity/Wirefly asked in her response to the report I filed that I send an email to the company to see if they could help me with the issue.  I have yet to receive any kind of response either by reply to the requested email that I sent or by phone.  Our power is still off, were having freezing rain outside, we have no food and our water is scheduled to be disconnected tomorrow.  What little money we have is being put into my wife's car so that she can get back and forth to work because we cannot afford whatsoever for her to lose her job.

If the employee and the company are truly sincere about what was posted in response to my report then I would appreciate a response of some kind.  My family cannot live like this until my wife's next paycheck which we will not get until Friday the 1st.  We are cold, hungry and really don't know what to do right now.

I work at Wirefly/Simplexity's HQ, and would like to review your order and assist you.  We do disclose our terms of purchase at the time of purchase, and we do explain these charges.  That being said, we would like to discuss your order issues with you and see how we can assist you/work something out with you so that you have the money you need to pay your bills, feed your family and resolve this for you.  If you would please contact us at that email address you found, and reference this complaint or direct this to the Social Media team.  We will reach out to you as soon as possible to work with you and resolve this for you.  We look forward to hearing from you soon.