Sirius Satellite Radio CUSTOMER SERVICE INCOMPETENT Ripoff New York New York

I'm a former employee who can vouch for both of your experiences - it was a summer job between my university studies the past two summers - and I spent the majority of my job fixing the mistakes that other representatives made. A lot of the time, however, there were mistakes so crucial I could not even resolve them. Sirius keeps your credit card on file when you set up an account, and if you aren't informed of the automatic renewal, you get a pleasant surprise when your subscription renews. That's all fine, people should be able to keep track of that most of the time, but the problem arises when the customer lets the service lapse and cancel out. After 30 days of not paying, your radio shuts off. So if you set up SIRIUS on 20th of january 2004, it will automatically "renew" on 20th of january 2005 (if you're on a 1 yr service), if your credit card has changed, is no longer valid, the service will STILL "RENEW" - and then after 30 days, so into february, the radio gets shut off, and the cost of those 30 days of service is written off on your name to a third party collections agency (NCO) - so because representatives couldn't clearly explain the renewal of the service, and SIRIUS's automated system which is supposed to contact you in these situations doesn't always work, your credit gets damaged. You get issues on your credit report. For a radio.

All I can say is, if you scream and swear at them, they are authorized to disconnect the call. But if you are clearly angry and persistent without yelling, you can intimidate the hell out of them. Your best bet is to ask to speak with a supervisor. If that doesn't work, threaten to cancel. Once you get to the cancellation department, now don't acknowledge this while speaking to them, but if you tell them how dissatisfied for everything you are and you thus want to cancel your subscription, they will basically ask you, what can I do to save you as a customer, and they have limits, but they can do a lot, waive activation fees, waive receiver swap fees (those are new), send you free replacement hardware for free.

You've got to be asking yourself, how can a respectable company run things so poorly. Well. They don't want to pay anyone very much, so they outsource their customer service to a company that hires people for ceahp, and then the poor management at the outsourcer, glitchy cheap billing system, etc. is where everything goes downhill.

Just remember, be patient, and if you keep trying, you might get someone like me. I'm never going back, but there were some decent and half intelligent people there. It really is ridiculous that if you have to make that much of an effort for such a simple thing, but thats just how that company is.

P.S. They don't drug test.

I agree totally with you. I followed Howard over to Sirius and went to purchase some items from their e-commerce web site. I have to say they have absolutely no ideaa what they are doing. I will never again order from them. I never received my items and they still charged my credit card. The phone and email experience was the most frustrating experience ever.
They better get their act together, or they will lose customers. If it were not for Howard, I would have dropped them.

Sirius customer service SUCKS!!