Complaint Review: SIRIUS XM -
- SIRIUS XM United States
- Phone:
- Web: SIRIUSXM.COM
- Category: Mobile device/radio
SIRIUS XM DID NOT CANCEL WHEN ASKED TOO AND CONTINUED CHARGING ME
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I CALLED AND CANCELED OUR SUBSCRIPTION TO SIRIUS IN JAN. HE SAID HE WOULD GIVE US A MONTH FREE AND REMOVE OUR CREDIT CARD SO WE WOULD NOT BE BILLED AGAIN. I DID NOT GET A CONFIRMATION NUMBER. BIG MISTAKE.
LOOKED AT MY BILLING TODAY AND FOUND THEY HAD CHARGED ME FOR THE FREE MONTH AND THAT I OWED $64 MY BALANCE WAS ZERO IN JAN. AND THIS IS FEB. AND MY BILL USED TO BE ONLY $32 A MONTH. AFTER A VERY LONG TIME ON THE PHONE THEY FINALLY GOT THE MESSAGE THAT I NO LONGER WANTED TO DEAL WITH A COMPANY THAT COULD NOT CANCEL AND PROMISE A FREE MONTH WITH NO ADDITIONAL CHARGES THEN TURN AROUND AND CHARGE YOU FOR 2 MONTHS.
THIS TIME I GOT A CANCELLATION NUMBER AND PRINTED IT. THEY HAD ALSO TOLD ME THAT ALL CHARGES WOULD BE REMOVED BUT ON MY CANCELATION CONFIRMATION I SEE THEY HAVE ME DOWN WITH A $23.65 SUBSCRIPTION CHARGE. I GUESS I WILL HAVE TO CALL AGAIN DISGUSTING THAT YOU HAVE TO CONTNUE ALL THESE CALLS. I AM FED UP.
This report was posted on Ripoff Report on 02/17/2019 10:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sirius-xm/sirius-xm-did-not-cancel-when-asked-too-and-continued-charging-me-1473720. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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