Sleep Doctor Mattress Sleep Doctor Mattress buyer beware Grand Rapids Michigan

Good to know thanks

I want to add my own experience with sleep doctor. I bought a mattress from the location at Northland Drive in Grand Rapids, and was treated terribly after the mattress that we ordered began having problems after 40 days of usage. The salesman gave us heck about switching it out for a new one under the warranty, and on top of that we were sold several pillows that were never delivered (and yet we were charged for them). They screwed up our order in the computer so that when it came time to look it up again in the computer it showed that we had not paid or received them, so no problem. What they ended up doing was increasing the cost of the mattress (adding the value of the pillows) and "giving" us the pillows, meaning that we had no proof of ever paying for the pillows and thus were not able to exchange the obviously flawed pillows (or at the least take advantage of the manufactures warranty that requires proof of purchase). In the end I will never do business with these guys again, and am not surprised that half of their stores are gone (even with this economy they deserve to go bankrupt). And I am not going to retract this comment, the owner of the company loves coming onto this website and filling rebuttals saying that "the customer is now completely satisfied"....if that happens I will come on here and do it myself, don't believe the bullshit owner or his minions of unethical salesmen.

I want to add my own experience with sleep doctor. I bought a mattress from the location at Northland Drive in Grand Rapids, and was treated terribly after the mattress that we ordered began having problems after 40 days of usage. The salesman gave us heck about switching it out for a new one under the warranty, and on top of that we were sold several pillows that were never delivered (and yet we were charged for them). They screwed up our order in the computer so that when it came time to look it up again in the computer it showed that we had not paid or received them, so no problem. What they ended up doing was increasing the cost of the mattress (adding the value of the pillows) and "giving" us the pillows, meaning that we had no proof of ever paying for the pillows and thus were not able to exchange the obviously flawed pillows (or at the least take advantage of the manufactures warranty that requires proof of purchase). In the end I will never do business with these guys again, and am not surprised that half of their stores are gone (even with this economy they deserve to go bankrupt). And I am not going to retract this comment, the owner of the company loves coming onto this website and filling rebuttals saying that "the customer is now completely satisfied"....if that happens I will come on here and do it myself, don't believe the bullshit owner or his minions of unethical salesmen.

Reader Beware,

I believe that the internet is a great tool for interested consumers, but unfortunately at times can be a platform for disgruntled former employees and competitors.

Not only do these blog sites not check the sources or the validity of the claims, most do not respond to the concerns of legitimate companies who would be potentially hurt by those claims unless a formal lawsuit is filed.

Roger Wardell
President, Sleep Doctor