Report: #636141

Complaint Review: sleepys inc

  • Submitted: Tue, August 31, 2010
  • Updated: Fri, September 03, 2010
  • Reported By: KATE — FAIRFIELD New Jersey USA
  • sleepys inc
    175 central avenue
    bethpage, New York
    United States of America

sleepys inc david acker defective mattress no help in resolving issue bethpage, New York

*Author of original report: you helped me get a new mattress

*UPDATE Employee: Here to assist

Show customers why they should trust your business over your competitors...

I've been calling sleepys since january 2010. four times in eight months

my mattress is five years old.

they came out in january said I didn't meet warranty standards to receive a new mattress.

so I called them in april again they sent a warrantyinspector out mattress marshals. nothing again so I called them back in june with a gapping sagging hole at least 1 1/2 now.. the warranty dept said we will give a discount if you buy a new mattress.

I said for get it. I spent $3000.00 dollars on this mattress. Ialso have the same mattress at my shore house no problems. and have bought numerous other mattress too. but it seems that kingsdown sleep numbers have the problem.

i've had surgery in the 2009 on my neck they put a plate and fused it. my back and neck hurt every night. right where my butt goes now it almost two inches. they were there today 8/31/10 REPORT will come in 7 days butif its not two inches your screwd they do nothing..

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#1 Author of original report

you helped me get a new mattress

AUTHOR: - ()

Thank-you for helping me get a new mattress from sleepy's

it was defective, thankyou  from my back

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#2 UPDATE Employee

Here to assist

AUTHOR: Cathy Sable - (USA)

My name is Deana Ramos of Sleepy's Customer Care Team.  I would like to address the complications you are having with our oranization regarding your inspection.  Please contact me via email at and provide your invoice number or customer code include a telephone number with the best time and date to reach you.  I look forward to your response.
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