• Report: #1124876
Complaint Review:


  • Submitted: Wed, February 19, 2014
  • Updated: Wed, February 19, 2014

  • Reported By: gal friday — Mt. Airy Maryland
175 Central Ave South - Bethpage, NY 11714 Mt. Airy, Maryland USA

SLEEPYS, Sleepys,Inc., Sleepys LLC +SLEEPYS helped me find the Perfect INFESTED Mattress & Beyond Mt. Airy Maryland

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My 1st new bed in 10 years & Sleepy’s included bed bugs for free

 My old bed ripped in a move and I decided it was time to replace it.  I was refered to Sleepys by a friend, so I went and picked out a new mattress, set.   Three days later my new set along a frame arrived and was set up.  I  also got a mattress protector.  With bed made including an extra protector of my own (didn't want to take any chances on warrenty) I enjoyed almost a week''s worth of sleep.  Laundry day I pulledd sheets, my protector and put on new sheets (not my protector - still in laudry but I had the one bought at store still on the bed).  That night I got bitten, the next night bitten again more than once. [continued below]....

..... Then it was a frenzy, I felt like I was standing on a fire ant hill, I was eaten alive that night and ever since.

Let me state the following, I lived in my new residence for over 5 months, NO BUGS.  Nothing had changed except the arrival of the new bed.  All I had to do was sit on it and I was dinner.

I called the store left a message for my sales person, was told to call corporate & given the number, which I did on Monday.  Monday I was told that they opened a file and had to send out someone to inspect the bed, I would receive a call in 24-48 hours, the next day I went to the store and showed my sales person my bitten/scabbed arms, explained my legs, back & nape were in similar condition.  I got lots of empathy and assurance I would receive a call in time frame given, which came & went

It wasn't until 72 hours of further bug abuse and a call from salesrep to corporate that I got a call.  The Corporate rep, who insisted that I already had an infestation, they don't do inspections, they don't pay for fumigation, and they don't remove their product ( they've been told that I physically can't move the bed) they don't even want product back in one of their trucks to be taken to a dump.

When this 1st started I was will to pay for any differences in costs, had even selected a different mattress set slightly higher than the one I had. 

But after the rounds of my calling the reps, it boils down to - "Sleepys is not liable for bed bugs"  The plastic wrap used on mattresses / sets "prevents all infestations", nor acknowledge nor admit to accidental holes or breaks in seals.

So, the long/short of it - Sleepys insist I had a problem before receiving their product, I'm am not to compensated for any expense; once I pay for fumigation and remove their bed - they will "work" with me on gettin another set from their product  AS IF

I now have medical bills, don't EVER WANT TO DEAL WITH THEM AGAIN and have to pay/find a way for fumigation & removal

This report was posted on Ripoff Report on 02/19/2014 02:48 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sleepys/mt-airy-maryland-21771/sleepys-sleepysinc-sleepys-llc-sleepys-helped-me-find-the-perfect-infested-mattress-1124876. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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