Report: #551500

Complaint Review: Sleepys - Sleepy's Mattress Professionals

  • Submitted: Sat, January 09, 2010
  • Updated: Tue, January 10, 2012
  • Reported By: Fed Up — Springfield Massachusetts United States of America
  • Sleepys - Sleepy's Mattress Professionals
    Boston rd,
    Springfield, Massachusetts
    United States of America

Sleepys - Sleepy's Mattress Professionals Sleepy's The Century's Biggest Scam Artists Springfield, Massachusetts

*Consumer Comment: Cathy Sable

*REBUTTAL Owner of company: anything accomplished?

*UPDATE Employee: Here to Assist

Show customers why they should trust your business over your competitors...

I ventured into Sleepy's with the hopes and expectations of buying a comfortable new mattress. Three weeks later, and I am still suffering...

On December 24, I walked into Sleepy's on Boston Rd. I was greeted by John Palmer, who seemed friendly enough. As a first time mattress buyer, I really had no idea what to expect. Mistake number one, never tell how much you are willing to spend. I guess thats why i am in this predicament now.

I purchased a queen size Pillowtop mattress and Boxspring, by some name brand that i can not identify, for the price of 722.50. The mattress was very comfortable, but I couldn't understand why it was so expensive. I went home and discussed it with my parents, and they could not believe that I payed that much. So, on the 26th, I canceled the order. I went in the store and spoke with an inpatient salesman, who quickly dismissed me telling me I was all set. He gave me a receipt that said my order had been canceled, telling me that my money should be back in my account by that following Monday.

On Monday, i checked my account. Nothing was there. Tuesday, I checked my account. Nothing was there. On Wednesday, I checked my account, saw no refund, and decided to call the customer service hotline. I was then informed that there was no cancelation of my order, they were just waiting for a delivery date. Very frustrated and angry, I ccanceled my order. They informed me that my money should be in my account, on the latest,Tuesday afternoon.

The following Tuesday, to no surprise, the money was not in my account. I called again, and was told by a rude customer service rep by the name of Marilyn, that i needed to be patient. When i asked to speak with a supervisor, she told me they could not help me. I demanded to speak with a supervisor, and she transfered me over to Russell. Russell asked for my telephne number and told me he would call me back with a resolution. Russell did not call me back until Thursday, telling me he had processed the cancelation....which i was told was already canceled last Wednesday.

On Friday, i checked my account. My money had not been refunded yet. I called, and was informed that it takes 7 business days for my debit card to register the refund. So here I am on Saturday morning writing this report. It never ceases to amaze me how fast a company can take your money. But when it comes to giving it out...lets just say they are not to eager. Sleepy's is just one big scam, they couldn't be farther from being proffesionals.

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This report was posted on Ripoff Report on 01/09/2010 11:26 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 Consumer Comment

Cathy Sable

AUTHOR: tracy - (United States of America)

I dealt with Cathy Sable awhile ago. She has the unfortunate job of cleaning up all of the messes that Sleepy's makes. She gets things done and has her hands full. After dealing with every other moron that Sleepy's has working for them, Cathy DOES get things done. I don't understand how one person can do this, but she does. So, if you write her and she is working on your problem, chances are it will be resolved. It seems that she is the only one with a brain at this horrible company.
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#2 REBUTTAL Owner of company

anything accomplished?

AUTHOR: tracy - (United States of America)

I see all of these responses from Cathy Sable from Sleepy's but have yet to see one follow up that she accomplshed anything. Has she?
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#3 UPDATE Employee

Here to Assist

AUTHOR: Cathy Sable - (USA)

Hello, my name is Cathy from Sleepys Customer Service Department. Sleepys strives for 100% complete customer satisfaction and appreciates when a consumer takes the time to inform us of how we might improve our organization and better serve our valued customers. We want to maintain your trust and loyalty; therefore, please contact me directly at and reference the customer code on your purchase invoice, so I may provide you with some assistance.

Sincerely, Cathy Sable Sleepys, LLC

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