Complaint Review: SlimBody Coach - Arvada Colorado
- SlimBody Coach 6452 Fig St Suite A Arvada, Colorado U.S.A.
- Phone: 800-595-4670
- Web:
- Category: BBB Better Business Bureau
SlimBody Coach Will not refund money and charge your credit card without authorization Arvada Colorado
*UPDATE Employee: Company Response
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I ordered the free trial but had a computer error and then ordered 6 bottles. Called the company 4 minutes later and found out both transactions had gone through. I canceled the free trial and they said if I received it to send it back. I did receive it and marked return to sender un opened. I was charged shipping and then charged for the package $49.95. I was upset so I called on Sunday the 5th of October about the charges and they refused to refund me the money because they had not received the returned product. I also said I would be returning the 6 bottles. I called again on the 6th of Oct and spoke to a representative and then a Supervisor. They Offered me a refund of $25 and the return authorization for the 6 bottles for a money back guarantee. I sent the product back with a signature required which they received on Oct 9th. On Oct 10th I called they had received the package and told me I would have my refund by Thursday Oct 16th. I called Oct 17th and was told I would not be receiving a refund because I was past the Oct 3rd deadline to return the product. I did not even receive the product until the 12th of September. I have had 3 charges apprear on my debit card for around $202 and they have all the merchadise and I have received a $25 credit. This company needs to be punished for their cheating of consumers.
Kristie
Ashmore, Illinois
U.S.A.
This report was posted on Ripoff Report on 10/17/2008 11:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/slimbody-coach/arvada-colorado-80004/slimbody-coach-will-not-refund-money-and-charge-your-credit-card-without-authorization-arv-382218. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Company Response
AUTHOR: Gns - (U.S.A.)
SUBMITTED: Saturday, July 18, 2009
We apologize for any inconvenience this may have caused. Please contact us at 1-800-595-4670 and we will gladly address your concerns and resolve this issue.
Sincerely,
Supervisor
GNS
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