Smart Travel & Incentives SCAM Lake mary, FL Florida

After sitting through a 2 hour seminar we received a 3 day/2 night travel.  We sent in our paperwork with 3 dates to choose from.  We never heard anything from this company after sending in a deposit of $60.  After the 1st date passed we had a change of plans with a family member getting married and wanted to change the location.  After going over the list with customer service all the locations we looked into they no longer worked with them.  At that time i wanted the cancel the trip but the lady on the phone said they only way this was to be cancelled was to send in the paperwork as they could not accept the cancellation over the phone.  The paperwork was never sent in expecting to use the 2 future dates.  We are within 2 weeks from my last travel date and still not hear anything.  When called to inquire today the lady was very rude so i asked for supervisor and same rudeness kept interrupting everytime i started to speak.  She said it was in the notes that i stated i was going to cancel but the paperwork was never sent in.  4 months later they still have that note in there.  I was going to use this but requested another representative.  They refused to give me another representative to work with so I am cancelling this all together.  Will see if we get a refund.  If no refund I will take to higher levels.

Deposit had to also be in form of a certified check.