Complaint Review: Smile Pro Direct - Internet Internet
- Smile Pro Direct Internet USA
- Phone: 866-441-5234
- Web: ww.smileprodirect.com
- Category: Dental Services
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On 5-1-13 I ordered a 7 day trial from Pro White Direct for $1.03. Later a charge for $3.87 was taken out of my account. Then on 5-11-13 a charge of $94.31 was taken from my account. When I called this company I was told that I did not cancel my shipment and that was why I was charged. I told them that I had not received their product and then at that point I was told that she was authorized to refund me $45 which I told her that since they took $94.31 that was the amount I wanted back. I was put on hold and when she returned she said I would receive an e-mail in 24 hours and would have my money put back into my account in 3-5 business days. Needless to say no email in 48 hours. I called this morning and was told by a "supervisor" Jeffery that since I had cancelled I would get no more shipments. I told him no shipments had arrived and he assured me that they had been sent the area on 5-7. I told him that I was promised my money and he said I couldn't have it because I had the product-I do not. He said he was sorry but he could not help me. I said that when and if the product arrived I would send it back and was told that I couldn't do that because my account had been cancelled. I told him I was going to do every thing in my power to get my money back and put them out of business and was told do what I thought I had to do. I realize that I may never recover my $99.21 but something needs to be done about this company. Please help me and other people. I had to borrow from my son and have no money until 6-1. What it boils down to is I have given almost $100 dollars to someone with an Indian accent-I truly doubt that this copany is even in an area that has MST. Please do what you can do to stop them. Thank you.
This report was posted on Ripoff Report on 05/13/2013 09:03 AM and is a permanent record located here: https://www.ripoffreport.com/reports/smile-pro-direct/internet/smile-pro-direct-liars-rude-rip-off-internet-1050475. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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