Complaint Review: Solid Commerce - Marina Del Ray California
- Solid Commerce 578 Washington Blvd Marina Del Ray, California USA
- Phone: 8007507617
- Web: www.solidcommerce.com
- Category: Business Consulting
Solid Commerce WARNING RUN AWAY These guys are absolutely terrible they steal your money and do not perform Marina Del Ray California
*Author of original report: Thank you Solid Commerce
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We signed up for their order management service. We provided our Data immediately and we were supposed to have been set up within five days per their SLA. A month into the set up our contact had taken a vacation and then left the company. Nothing had been finished or even started to our knowledge.
We asked for our set up money ($900) back as the service was not going as planned or promised. They bounced us around from department to department and never refunded the money.
Meanwhile we were charged a monthly fee for the service that should have been set up at this point over two months prior.
Eventually after getting nowhere with Solid Commerce we charged them back via our bank.
Let me tell you! They do a good job at one thing and one thing only and that is one thing is fighting your charge back. I received my set up fee back but six months later i'm still fighting for the $368 dollar monthly charge.
Do not do business with these guys unless you enjoy adding a level of fight the already difficult process of software implementation.
This report was posted on Ripoff Report on 11/16/2016 01:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/solid-commerce/marina-del-ray-california-90292/solid-commerce-warning-run-away-these-guys-are-absolutely-terrible-they-steal-your-money-1338474. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Thank you Solid Commerce
AUTHOR: - ()
SUBMITTED: Wednesday, December 07, 2016
After writing my review Gary Chavez from solid commerce contacted me and made sure I was refunded in full. Gary was punctual and friendly. Most importantly Gary did what he said he would. I believe that occasionaly in business you grow fast and lose some control over others in the organization. This is exactly what happened here. Solid Commerce made a very good move in hiring Gary their new customer relations VP. I'm Confident they will be much more expeditious in resolving issues with Gary at the Helm.
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