Report: #563285

Complaint Review: Sound Conceptions

  • Submitted: Mon, February 01, 2010
  • Updated: Mon, February 01, 2010
  • Reported By: Mark — Prairieville Louisiana United States of America
  • Sound Conceptions
    177 Main Street (I think)
    Fort Lee, New Jersey
    United States of America

Sound Conceptions Money doesn't grow on trees! Fort Lee, New Jersey

Show customers why they should trust your business over your competitors...

I purchased a iPod adapter for my vehicle from a website called back in October of 2009.  The item was delivered in a very timely manner, but when I installed it, it was broken.  I immediatley called tech support to confirm that I installed it properly and they confirmed that I did and recommended that I return it.

This company has a no return/refund policy, but once I explained my situation they told me to return it and they would exchange it for a new on ( I have an e-mail confirming this).  Since they do not post a phone number, all corrispondence was done via e-mail.

We went back and forth for several weeks, then several months.  I kept asking for a status of my return and they would not give me an answer.  After several months of no reply e-mails, I decided to contact the Better Business Bureau.

The BBB gave them until Jan. 25th to resolve this issue.  They told the BBB that they replaced the iPod adapter with a new one, which prompted the BBB to close the case.

I never received a new item, I was never refunded my money, Conceptions has $153.00 of my money and I want it back.

Please help.

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