ED Magedson – Founder
Sound Conceptions177 Main Street (I think) Fort Lee, New Jersey United States of America
I purchased a iPod adapter for my vehicle from a website called autotoys.com back in October of 2009. The item was delivered in a very timely manner, but when I installed it, it was broken. I immediatley called tech support to confirm that I installed it properly and they confirmed that I did and recommended that I return it.
This company has a no return/refund policy, but once I explained my situation they told me to return it and they would exchange it for a new on ( I have an e-mail confirming this). Since they do not post a phone number, all corrispondence was done via e-mail.
We went back and forth for several weeks, then several months. I kept asking for a status of my return and they would not give me an answer. After several months of no reply e-mails, I decided to contact the Better Business Bureau.
The BBB gave them until Jan. 25th to resolve this issue. They told the BBB that they replaced the iPod adapter with a new one, which prompted the BBB to close the case.
I never received a new item, I was never refunded my money, autotoys.com/Sound Conceptions has $153.00 of my money and I want it back.
This report was posted on Ripoff Report on 02/01/2010 06:58 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sound-conceptions/fort-lee-new-jersey-/sound-conceptions-autotoyscom-money-doesnt-grow-on-trees-fort-lee-new-jersey-563285. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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