South Bay Expressway South Bay Expressway Sending an invalid Notice of Toll Evasion - Payment Request San Diego, California

Hello,

We're sorry to hear about your experience. Unfortunately, technology isn't perfect and sometimes when a photo is taken of a license plate, the numbers or letters are read or entered incorrectly in our system. This type of error is straightforward and easily proven. When you call or fill out the dispute section on the back of the citation, the toll violations team will go back and review the day/time of the infraction and look at the license plate in question to verify the characters. In the case of mistaken license plate characters, this can all be taken care of with a simple phone call. There are folks who choose to evade tolls, which is why we have a video surveillance system in place and take photos of license plates. Citations are generated and sent out automatically when a toll is not paid by FasTrak account, Cash or Credit Card. If a number or letter is misread, it’s simple - just call us and we’ll check the image and transfer the toll to the corrected plate.

It looks like Robert from Buffalo provided the correct information in advising you to call, but since you listed your citation number in your complaint, we were able to look it up and see that it was a misread character – in your case, number 7 was read as a number 2. We went ahead and made that change which is why it was already taken care of when you called and it looks like that was confirmed to you by a Customer Service Representative today. You have to do nothing further.

We would never intentionally charge you or anyone else for a trip on South Bay Expressway that was not yours. While we try to keep these errors to a minimum, sometimes they do happen. All it takes is a simple phone call and we’re always glad to correct them.  

So yesterday I received the citation in the mail. Last night I posted on this website my complaint. This morning I called them at 8:10am, and they stated the citation has been closed as they made an error in reporting the last three digits of my license plate number.

What triggered them to correct there own error? Its seems they could have corrected this error before they sent the citation notice 3 days ago. It leads me to wonder if I had just mailed the payment, would they have accepted it.

You should telephone them immediately to challenge this fine!  Also, there are proceedures on the citation notice for you to log in to their website with the citation number and your license tag number.  You should be able to see the photo on their website.

There are several reports here about them, but the good news is that is appears that if this is an error they will correct it so you will not have to pay.

Don't delay-call them today.

Good luck.