I took my car to SW Ford to be repaired after a collision. They said the car was fixed and I went to pick it up. It was not repaired and I had to return it two more times. The last time I picked my car up, it was leaking transmission fluid. SW Ford collision center manager, David Bunn, assured me that the car was repaired. He promised that he had looked at it and had found nothing wrong with it.
I told my insurance company that I felt SW Ford was not doing a good job, but no one would help me. They just told me to take it back to SW Ford and have them sort it out. I then looked under the car myself. I am no mechanic, but here's what I saw: the transaxle rod was wired, with some sort of silver wire, to my transmission. The bolt that should have held the transaxle rod to the transmission case was glued into the bolt hole (because the bolt hole had been stripped). The "new" transmission was leaking transmission fluid from a long crack that had been partially covered up with some sort of sticky epoxy glue. There were other things that weren't fixed, but they were not as obvious.
I hired an independent appraiser to look at my car and write a report about the repair work done. This cost me a total of $415. The reoprt stated that the work done by SW Ford was fraudulent and not to the required standard. It states that SW Ford knowingly allowed me to drive a structurally and mechanically unsafe vehicle. The report goes on to list all the other things that were not done properly when SW Ford repaired my car.
I sent a copy of this report to my insurance company (Allstate) and they immediately came to look at my car, arranged to have it re-evaluated, and are now in the process of totaling my car. I have asked SW Ford to simply pay for the costs of the report that I had to have done because they would not do their job. Their owner/manager, Charlie Gilcrest, refuses to do so. Mr. Gilcrest contends that I should have returned my car, once again, to be repaired at SW Ford. He has been quite rude to me over the telephone.
There have been many complaints with the BBB too.