• Report: #1046619
Complaint Review:

Sovereign Bank

  • Submitted: Sat, April 27, 2013
  • Updated: Sat, April 27, 2013

  • Reported By: Hugo 1 — Saylorsburg
Sovereign Bank
PO Box 12646 Internet United States of America

Sovereign Bank Bank continues to screw up mortgage payments Internet

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Have a mortgage with this bank and around last May 2012, the entire bank did a software upgrade. Well, it screwed up all the payments for thousands of customers and it's still broken. Month after month, they screw up the mortgage payments, sometimes they take out more, sometimes they deduct less, sometimes they take nothing at all. I have over 30 + logged calls and nothing has changed. Simple math and they still can't get it right. Now we have to go back and figure interest and what they owe me on months of payments that they incorrectly applied. It's like pulling teeth getting them to make the corrections. I can guarantee you if I owed the bank money on a missed payment or error on my part, they would be on it with interest, fees, deductions etc... This is not a good bank to do business with. If I could transfer my mortgage and run, I would. Having to keep going back and spend an hour on the phone each time to correct simple math errors on the banks end for over a year is completely unacceptable!!

This report was posted on Ripoff Report on 04/27/2013 07:26 AM and is a permanent record located here: http://www.ripoffreport.com/reports/sovereign-bank/internet/sovereign-bank-bank-continues-to-screw-up-mortgage-payments-internet-1046619. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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