Complaint Review: Specialty Answering Service
They never disclosed this in their contract or discussion. Find an actual answering service at a much lower rate than what they want to charge.
When they transfer a call from one of your customers to you or your staff, they keep billing you at the full rate when they are no longer on the line. That is not disclosed in their contract or literature. A huge rip off given that they are doing virtually nothing and billing at the full rate.
They claim this is "tying up their line" in an attempt to justify their billing. I find it doubtful they are actually incurring any actual cost after they hang up the line.
They ripped me off for over $5,000.
This is actually a marketing entity only with deceptive billing practices.
This report was posted on Ripoff Report on 01/24/2012 11:25 PM and is a permanent record located here: http://www.ripoffreport.com/reports/specialty-answering-service/king-of-pressis-pennsylvania-19406/specialty-answering-service-be-very-careful-of-this-outfit-king-of-pressis-pennsylvania-828168. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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