• Report: #761470
Complaint Review:

Spirit Airlines

  • Submitted: Fri, August 05, 2011
  • Updated: Fri, August 05, 2011

  • Reported By: Carole — Pembroke Pines Florida United States of America
Spirit Airlines
Internet United States of America

Spirit Airlines $9.00 club renewal, without notification or authorization Internet

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When I opened my American Express bill, there was a charge for $59.95 from Spirit Airlines - Date of departure 12/31 - ticket #TEMHAR.  I checked with AE and they said it appeared to be a membership.

I joined Spirit Airlines $9.00 club sometime ago.  I do not remember when, but I did not join for the rest of my life.  I thought I was joining for one year.

I received no renewal notification or anything that would indicate that I was going to be charged.  I did not authorize this renewal and I do not think they have a right to charge me for something I did not authorize.

If the departure date of 12/31 is when I joined then why am I being billed on 7/28????

On Monday, 8/1, I wrote via e-mail to Spirit and received an automated response.  I wrote again on Wednesday, 8/3 and still have received no response.  I e-mailed them again today.  I tried to call them but got someone in another country, who I could not understand, and when I asked that I be transferred to someone in the US, I was told there was no office in the US, but today I saw on a Ripoff Report that they have corporate offices in Miramar, Fla.  

How do you get to them to resolve a problem. This is a very unethical way of doing business, and I would venture to say - not quite on the up and up! 

This report was posted on Ripoff Report on 08/05/2011 01:43 PM and is a permanent record located here: http://www.ripoffreport.com/reports/spirit-airlines/internet/spirit-airlines-900-club-renewal-without-notification-or-authorization-internet-761470. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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