Report: #946058

Complaint Review: SPIRIT AIRLINES

  • Submitted: Mon, September 24, 2012
  • Updated: Mon, October 01, 2012
  • Reported By: Kathy — Palm Beach Gardens Florida United States of America
  • SPIRIT AIRLINES
    2800 Executive Way
    Miramar, Florida
    United States of America

SPIRIT AIRLINES Spirit Airlines $9 Club Fare Scam Miramar, Florida

*UPDATE Employee: Terms of Spirit Airlines' $9 Fare Club

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Spirit Airlines charged me $59.95 for an automatic renewal for $9 fare club after my first year as a member, which I did NOT authorize. As explained to me by one of their customer representatives, this is another form of entrapment, as without signing the agreement, you are not allowed to become a member in the first place.  There is no opt-out option and they refuse to issue a refund, even though I have cancelled my membership (in advance of the year in use) and within 1 business day of seeing the unauthorized charge on my card.  

I neither want nor authorized this charge on Friday 09/21/2012. On Monday 09/24/2012 - I was informed by a supervisor Mr. Colin Woods and an Agent Cyrio - that there is NO WAY that I can get my money back. I have cancelled this unauthorized membership and was given a Confirmation number, but was told I could not receive the cancellation in writing and that even though I cancelled within less than 24 business hours from receiving the unauthorized charge, that I would not be receiving my money back.  I have filed a report with the Better Business Bureau and Consumer Affairs, as well as asked my bank to reverse the charges.  All this trouble, just because Spirit Airlines are thieves!! I am writing this in the hopes that we can have a class action law suit and that consumers are aware of this SCAM by SPIRIT AIRLINES.
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This report was posted on Ripoff Report on 09/24/2012 05:32 PM and is a permanent record located here: http://www.ripoffreport.com/reports/spirit-airlines/miramar-florida-33025/spirit-airlines-spirit-airlines-9-club-fare-scam-miramar-florida-946058. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Terms of Spirit Airlines' $9 Fare Club

AUTHOR: Spirit Airlines - (USA)

Dear Madam,

Please note, upon enrollment in the $9 Fare Club, customers must voluntarily check a box agreeing to the Terms and Conditions of Club membership. These terms include authorizing an annual auto-renewal. One (1) year after annual enrollment in the Club, and on each anniversary thereafter, Members are automatically charged an annual fee of $59.95 for membership in the club. Annual fees are non-refundable.

Members may cancel their memberships at any time by logging into their accounts and selecting "Cancel Membership in the $9 Fare Club" section of the "My Account" page. For more about managing $9 Fare Club accounts, please visit: http://customersupport.spirit.com/forums/20785746-9-fare-club-membership-information.

For questions or concerns, feel free to contact us via our Help page at: http://customersupport.spirit.com/

Kindest regards,

Spirit Airlines
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