• Report: #1146799
Complaint Review:


  • Submitted: Wed, May 14, 2014
  • Updated: Wed, May 14, 2014

  • Reported By: cheated — south milwaukee Wisconsin
Internet USA

spokeo made charges but i never gave them my card # Internet

*UPDATE Employee: Spokeo Charges

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MP (Spokeo Support Center)

May 14 05:54 PM

Dear          ,

Thank you for your email.

As this particular subscription was initiated in 2013, my best guess is that you have subsequently changed your credit card, but retained the same bank, and thus the subscription was able to renew with a card that you no longer have.


Questions? Please do not hesitate to ask!


Email: spokeo.com/contact
Phone: 1 (888) 906-0850
Thank you for choosing Spokeo!

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Twitter: twitter.com/Spokeo



May 14 01:50 PM

I have a question: why was I billed for your service from a credit card that I do not own?

This report was posted on Ripoff Report on 05/14/2014 07:44 PM and is a permanent record located here: http://www.ripoffreport.com/reports/spokeo/internet/spokeo-made-charges-but-i-never-gave-them-my-card-internet-1146799. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Spokeo Charges

AUTHOR: Spokeo - ()

Dear Spokeo User,

I'm apologize for the issue. Banks can sometimes renew recurring subscriptions that have been agreed to based on the routing and bank number instead of the card number, allowing for the renewal of a subscription if a card is lost or cancelled.

Upon review it appears that your account has been cancelled and this issue resolved. If you still have any pending concerns, please contact us at customercare@spokeo.com and we will be happy to assist you further.

Sincerely, Spokeo

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