Sprint PCS, Lockline SCAM!!!!!! Ripoff! Breach of Contract, False Adverstising, Fraud, Misinformation, and Racism London, Kentucky

UPDATE to the Replacement Situation Thanks So Much for the Constructive Criticism...

Okay so I finally read through some of the comments and some of them are completely incorrect, but to the individuals who tried to help I am extremely thankful.

First, I would like to acknowledge the "racism" thing....What I said was correct and it was racism and I did file a report at the time. I am NOT an African American and as a result I was treated poorly. I am currently residing in Baltimore and lived in Philadelphia which are both great cities, however there are some people there who feel tension against people who are not African-American which I can understand due to issues that I care not to get into right now. But even though I can sympathize, it does not mean that I will allow someone to treat me poorly because of the color of my skin (in this case not being black).

But yes, I have spoken to Sprint after I filed this report and it is POSSIBLE that a solution may have been reached although I am not certain. After a few more hours of speaking to them I finally reached a supervisor in the Phillipines who apologized for the misinformation I was repetitively provided and said that she would notate my account saying that I should go into any local Sprint store with a copy of my Lockline letter and they should replace my phone there, although she offered no guarantees and said it was basically up to the store. I haven't gone to do so yet so I'm not sure if this is another situation which I have dealt with repetitively from Sprint where they know they are wrong and are sick of the upset customer so they pretend that the situation is solved and Surprise it isnt at all. Also, they still havent refunded me my back insurance fees for the last six months and I am still getting charged for it currently!!! (Quick note about me finally reaching the manager it took me over an hour of literally begging the representative to speak to her supervisor before I finally got a chance to).

Also, to the Sprint employee who wrote to me, I am so thankful that you and the other person took their time to write to me. But I did threaten to cancel and pull all of my family's phones off of their account (totalling between us near 500 dollars a month). They in response told me that they were very sorry for the entire situation but all they could offer me is a $150 rebate towards a new phone when I sign another two year agreement. I refused to do this!! There is no way I will resign with the company unless this situation is resolved quickly and courteously which it has not been thus far. Also, I paid over $300 for my phone and don't really want to eat the cost. I was wondering if there was anyway that I could possibly contact you and deal with you directly, although I do understand if this is not possible for you. I've been told by many Sprint employees that there is no way to reach them again even with their badge numbers.

As for the other consumer who wrote me back to tell me that what I was saying was a crock, I assure you that there is no way I would waste my time as well as the people who are reading these reports time. I did leave out some details you are correct but basically details of the other 15 phone calls that I made and got the runaround (aka transferred to Lockline even though I wanted a Sprint manager, told I had the insurance and to try again, etc. etc. etc.) I can guarantee that if you contact LOCKLINE directly and ask them what their enrollment policy is currently or it may even be on their updated contract, what I'm saying is true. Lockline advised me that anyone who wants to purchase their insurance should never do it through Sprint but instead do it through them directly to avoid situations like this.

The bottom line is that I dont think that Sprint itself is a horrible company; I feel like all the mergers between companies has taken it's toll on the consumer. I feel that since it is such a huge conglomerate corporation that the person on the other line can tell you whatever they want since there's no way you will be able to call them up again and get the same person or maybe even the same country!!! Also, for those employees who are trying to do their jobs I feel like there is just a lack of communication between different deparments, staff, etc. so the information doesnt always line up.

Anyway, I will be trying to see if I can actually get a replacement phone from a store within the next few days, so basically this will basically make it or break it for Sprint in my family and my eyes.

Again I thank all of you who gave CONSTRUCTIVE advice. Please take care of yourselves and please to the person who wrote to me I'd appreciate it if you could possibly? help if it doesnt go through.

I was wondering where the racism in this story was. You cant say that it was in the store because you yourself said in your report that they DID wait on every other African American customer in the store. So clearly, they arent racist. Apparently, when all else fails, cry racism? That sounds like a baseless accusation in this case. You cant expect people to take your complaint seriously when you add garbage like that to it.

Violet you are correct. You are able to enroll in TEP foremly known as ERP within 30 dys of activation of a new phone or changing equipment on existing line. You can enroll w. Sprint w.i 2 days of activations or if greater than 2 days and less than 30 days thru Lockline. I work in the cancellations dept. and losing a customer hurts my company as well as my numbers. I have seen many situations like yours. If TEP/ERP was added in error by SPCS and Lockline won't honor it, then there is another way to get you a phone. It was not your fault it was added incorrectly. Normal protocal would be to bill you for the new phone less a $50.00 deductable and send you a return kit.

Once we rec/d you defective/broken phone in our warehouse, then a refund would be issued. We should remove TEP and sent you the phone. Once you get the phone and do an ESN swap, then we can add TEP to the account. This would be the correct way to add it.

Don't give up. Call Spcs in calm voice and tell us that you are unhappy and want to cancel. I hate to say this but my company will listen only when you threaten to cancel.

I have been with Sprint PCS for 6 years and never had a problem with Lockline. The fact that you are stating they said that your phone had to be 30days or newer to enroll is utter crap.

Last year, I had my phone for at least a year before I enrolled in the insurance program. A few months later, I had to use it, and it went through beautifully. As recently as this year, my wife jacked her phone up and we sent it in and it was well over 30 days old at the time. True, we've been on the program since before Oct 2004, but I've spoken with them recently on their policies, and what you are stating is simply not true.

The fact that you acknowledge that you are leaving out details, leads me to believe that you are leaving out MAJOR details. I just don't buy this one....