Complaint Review: Stainsafe - Palm Beach Gardens Florida
- Stainsafe 354 Hiatt Srive Palm Beach Gardens Fl Palm Beach Gardens, Florida U.S.A.
- Phone: 800-5210555
- Web:
- Category: Warranty Companies
Stainsafe did not fulfill warrenty Palm Beach Gardens Palm Beach Gardens Florida
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Purchased a leather couch 09/00 from Homelife. Finally received 2/01. Notified Stainsafe 11/01 of tears in couch and broken recliner mechanism. They sent someone out in 12/01 who went over the furniture and "placed a claim" .
In 1/02 we received a letter from Stainsafe stating "all work completed"...... We called and wrote letters to let them know that no work had been done yet, than we received a letter stating they needed more info and to our surprise, all tags were missing from the couch.
Stainsafe stated they could not process the claim now due to missing information (we faxed sales reciept and warrenty etc) but they would not honor the "7 year warranty" since we were missing the tags. This was after a previous letter stating they had approved replacement parts and we should recieve them in 6 - 12 weeks.
How can they approve replacement parts and ship them than claim 2 months later they have no information on waht to repalce.
Glenda
Irvine, California
U.S.A.
This report was posted on Ripoff Report on 11/24/2003 01:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/stainsafe/palm-beach-gardens-florida/stainsafe-did-not-fulfill-warrenty-palm-beach-gardens-palm-beach-gardens-florida-72900. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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