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Report: #166924

Complaint Review: StoresOnline - Orem Utah

  • Submitted:
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  • Reported By: Asheville North Carolina
  • Author Confirmed What's this?
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  • StoresOnline 754 E. Technology Ave Orem, Utah U.S.A.

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I took a loan out through and for StoresOnline services in Lancaster, CA in the fall of 2004 and am now in Asheville, NC.

Prior to signing I was told I was able to host with another company if I wished. I then attempted to host with another company and was then told that I would not be eligible to recieve certain services I paid good money for, such as a shopping cart etc., and was also told just then that I had to pay for the extra hosting and setup fees whether or not I host with StoresOnline.

I have several contradictory stories from StoresOnline Customer Reps attempting to explain what is not spelled out in the agreement as to what was necessary as far as certain forms, set-up and hosting fees, etc. I have all of these contradictory responses from StoresOnline help on record. As well as my last unanswered letter 1/20/05 I sent to a representative pointing out these discrepancies.

Besides viewing the member pages on the website a couple times and using 2 simple tools that I found were offered for nothing to little charge over the web, I never used, nor plan to use StoresOnline's main product or services, which is the design of 6 websites, and marketing assistance.

I have already spent over a $1500.00 just to use the reverse search tool a dozen times (please see softnik technologies: good keywords software for a free reverse search tool) and spent hours with customer service going nowhere and now StoresOnline is attempting to collect $3000.00+.

I don't think its logical that you pay $5000.00+ for this company to build, set-up, and market a package of 6 internet business's when they are telling people that its alright to host with another company until you sign the papers and attempt to actually host through another hosting company and then StoresOnline turns around and informs you that they will not provide certain services that are absolutely necessary in running an internet business. And that you have pay for ALL of the services, including hosting anyway!

After looking into all the other options there are over the internet to build an internet business it is clear that StoresOnline is WAY overcharging unsuspecting people. I built a proffesional website for $225. and recieve free valuable internet marketing information through my e-mail every day!

I would be interested in participating in a class action lawsuit with Melanie to get these guys off my back.


Brandon
Asheville, North Carolina
U.S.A.

This report was posted on Ripoff Report on 12/05/2005 02:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/storesonline/orem-utah-84097/storesonline-ripoff-decietful-service-fees-that-were-never-mentioned-in-the-agreements-o-166924. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

StoresOnline is Breaking the Law and Should be Shut Down!!

AUTHOR: Brandon - (U.S.A.)

POSTED: Tuesday, December 06, 2005

I've read through some more complaints and articles that were posted here and elsewhere which are all true in my case as well.
I dont understand how they're still operating after all this evidence, isnt this America? I am being hounded by Duvera Financial collection agency to pay StoresOnline for nothing because I signed a faulty contract under misconceptions!

-A lawsuit, filed by the San Diego law firm of Lerach Coughlin Stoia Geller Rudman & Robbins LLP, on behalf of iMergent shareholder Elliot Firestone, in U.S. District Court in Salt Lake City, alleges StoresOnlines' software packages were illegally marketed as "franchises" or "business opportunities" because StoresOnline "didn't provide any of the disclosures required by law regarding ownership, sales period, description of services, financial statements, training and security description, delivery date, earnings representations, legal actions, bankruptcy information or a sample copy of the contract."

(I never recieved a copy of the contract)

-In addition, the suit said iMergent had been extending credit to customers with subprime credit "without disclosing the company didn't require these customers to meet its credit standards, and without disclosing that the financing of these customers was a gamble because if they didn't generate sufficient business off their Web sites, the loans would not be repaid and iMergent's purported revenue stream could simply vanish."

(I myself was working frying funnel cakes for $7.00 an hr in Los Angeles and was on food stamps and financial assistance through the county when StoresOnline allowed me a loan of $4,553.00 under the assurance that I would be making enough money to pay this off within a few months.)

-A lawsuit was filed against StoresOnline in the state of Washington due in part because StoresOnline failed to disclose material information regarding the business opportunity, including, but not limited to:

i. The contract failed to state Do not sign this contract if any spaces for agreed terms are blank. Do not sign this contract unless you receive a written disclosure. You are entitled to a copy of this contract an the time you sign it.

ii. The contract failed to state Do not sign this contract unless you received a written disclosure document from the seller at least forty-eight hours before signing.

iii. The contract failed to state You are entitled to a copy of this contract at the time you sign it.

iv. The contract failed to notify the prospective purchaser that he has seven days to cancel the contract for any reason.

Conclusions state several violations in the Business Opportunity Fraud Act

- The Federal Court in Case C-02-1227 JF (Pvt) in 2002 said the following with respect to the User Agreement.

"Having considered the terms of the User Agreement generally and the arbitration clause in particular, as well as the totality of the circumstances, the Court concludes that the User Agreement and arbitration clause are substantively unconscionable under California law and that arbitration cannot be compelled herein. " The case is awaiting a hearing by the 9th circuit court of appeals which is expected to give a bye.

As well as many complaints for hidden fees/charges, did not disclose costs prior to finalizing sale, lied, terrible customer service, online software old, clunky, doesn't work, took months to work on site and still doesn't have an online store built.

Check out the report from Greensboro, NC for an exhausting list of articles on StoresOnline Investigations. I hope this company goes down and I would love to help in any way I can to wipe their smug little grins off their faces. With all of these complaints mounting all their scheduled demonstrations should be suspended nationwide until further investigations!

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