Straight Talk didn't fulfill my paid service and won't let me transfer carriers Miami Florida

I have been a customer with Straight Talk for nearly two years now, the first year was on an iPhone 5c, and this year an iPhone 6. I will say that I haven’t had any problems with Straight Talk until this past month. I purchased my monthly service card as I do every month which totals out to $50.55 after taxes and fees. The first week of my service was interrupted because my phone had been deactivated for 1 day prior to the purchase of my new Straight Talk unlimited talk, text, and 10 GB high speed data. So the service that I had paid for didn’t work for the first week. I spoke with an online Straight Talk representative, which resolved the service issues I was having. However, I requested to get the 7 days back in which I had missed out on. The representative told me that towards the end of my service I would need to call or chat back in using their live support chat to have the 7 days added back to my account. Now that I have waited all this time and my service expires today,

I’ve spoke with three different representatives including two managers who explained to me that there were no notes on my Straight Talk account stating to add back the 7 days that I had missed out on. So, they refused to help me and add the 7 days back. I asked the manager if it was my fault that his employee did not add the note to my account, and he said no, but since there was note he could not add the 7 missed days back to my service.

In conclusion, I explained that I would no longer be using their service. I’ve paid full price for the new iPhone 6 at my local WalMart which was around $300 at the time. I went to Verizon Wireless to ask if my phone was compatible with their towers, and they checked and told me that it was compatible but that I would need to contact Straight Talk and have them unlock my phone from their carrier service. So since then I’ve contacted Straight Talk again and they told me that they wouldn’t unlock my phone for another 40 service days. They stated that when I purchased the phone, that I paid full price for, that I was under their carrier service for a full year and the phone could not be unlocked. I have already purchased my sim kit and service through Verizon, and Straight Talk will not help me out at all! I am so very disappointed. I have never complained about Straight Talk, but this has taken it too far and something needs to be done.