Sugarcraft Sue Scam - charges credit card but doesn't ship order Hamilton, Ohio

As the world is expanding and moving to a global economy, many orders are now received from overseas. This is great for us and our customers, however, this also presents many new challenges. Accepting international credit cards provides our customers the ability to quickly and easily order items. Unfortunately, there is a small group that uses the international cards to engage in fraud. We take credit card fraud very seriously and use an extra precaution called the Address Verification System (AVS) to help protect our customers. The additional safeguards sometimes create confusion or delay. It also is done by a processor to help eliminate employees from receiving customer's credit card details, however with a processor, the card is charged instantly through the internet. To prevent any surprises, we post our Terms of Service on our website with clear information that is required to open an account when using an International card. As an additional safeguard, we do not discuss confidential information with anyone other than the original customer. We are sorry that we could not satisfy you in this situation and hope you will provide us the opportunity to fully meet your future needs.

Jessica Cunningham
Accounts Manager
Sugarcraft "A Baker's Paradise", Inc.

The credit card was charged 10 days ago but items were not shipped. Then I got the response stated above when I finally was able to get through to "customer service".