Complaint Review: Sultry Hair - Internet
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- Author Confirmed
- Sultry Hair sultryha@sultryhair.com Internet U.S.A.
- Phone:
- Web:
- Category: Beauty Products
Sultry Hair Arura I ordered a hair frontal for $269.00 and it now two months later and no frontal. I've email Sultry only to be told that was sent out. but it never got here. no returned emails. nothing ripoff Internet
*Author of original report: Hair products
*REBUTTAL Owner of company: Complaint Addressed and Resolved.
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About four months ago I had ordered hair for weaving from Sultry Hair online. Everything was perfect. I got my hair the following week of ordering and good customer service.
I then about two months ago ordered some more hair. I had already spent over $300.00 for the first order with no problem. After ordering the second time $269.00 worth I was told it would take about two weeks. Its been two months.
I email Sultry and ask what was the problem and I didn't get a response. Then I emailed again and said that I wanted my money refunded and credit back to my account.
Then a email from Sultry was sent stating that it was going to be sent out that next day. That was a week a half ago. I still havn't heard anything from Sultry yet. Sultry won't even answer my emails.
Sharron
concord, California
U.S.A.
This report was posted on Ripoff Report on 11/27/2006 08:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sultry-hair/internet/sultry-hair-arura-i-ordered-a-hair-frontal-for-26900-and-it-now-two-months-later-and-no-222520. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Hair products
AUTHOR: Sharron - (U.S.A.)
SUBMITTED: Friday, July 06, 2007
I just want to say that Sultry Hair did correct the problem and was very sorry for the long period of time to send out the product. Aroura also sent a complimentary hair product for my inconvenience....I've since ordered twice from Sultry Hair with no problems.I will order from Sultry Hair again.
#1 REBUTTAL Owner of company
Complaint Addressed and Resolved.
AUTHOR: Aurora - (U.S.A.)
SUBMITTED: Friday, July 06, 2007
Dear Sharron:
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it's important for us to know.
Thank you for notifying us that you have not received the goods that you ordered on 10/15/06. We regret that this has occurred and have identified the reason for the delay. Your order has been fully credited for the out of stock item. We are also glad that you have since placed many orders with us, since we have assured you that this will not happen again.
Again we're sorry that you received service that prompted you to file a complaint, and we regret any inconvenience or frustration that your experience has caused you. Your patronage is important to us, and we are glad you continue to give us opportunities to serve you. We appreciate your business and apologize for any inconvenience that this delay may have caused. You are a valued customer, and we are committed to providing you with the best service possible. If I may assist you any further, please contact me at info@sultryhair.com.
Thank you again for bringing these matters to our attention.
Sincerely,
Aurora
Sultryhair.com
info@sultryhair.com
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