Complaint Review: Summit Source - Fort Wayne Indiana
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- Summit Source www.summitsource.com Fort Wayne, Indiana United States of America
- Phone: 2604897525
- Web:
- Category: Television Parts & Services
Summit Source Summit Source President, Naval Electronics, Inc. Fort Wayne , Indiana
*UPDATE Employee: Customer Received EXACT item ordered
*Author of original report: email response from Summit
*Author of original report: email response from Summit
Show customers why they should trust your business over your competitors...
Spoke to agent Lee on the phone re coax cable they advertised on their website. I asked to purchase a sample. He told me to do it on the website. I did. Sample arrived and quality was good so we ordered 100 sets. What arrived was terrible. They explained some error and asked us to pay to ship back UPS. We found their reputation quickly on the internet as bait and switch so we entered a dispute with Visa and won the dispute no question. Lee if you don't issue a UPS call tag in next 30 days your product will be disposed of. Please return our money for samples including shipment costs prior to issuing the call tag.
This report was posted on Ripoff Report on 10/07/2009 09:22 AM and is a permanent record located here: https://www.ripoffreport.com/reports/summit-source/fort-wayne-indiana-46818/summit-source-summit-source-president-naval-electronics-inc-fort-wayne-indiana-505679. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#3 UPDATE Employee
Customer Received EXACT item ordered
AUTHOR: Summitsource - (U.S.A.)
SUBMITTED: Friday, December 11, 2009
We have tried to work with this customer to exchange the cables that he ordered. The fact is, he received the EXACT product that he ordered. It was not the wrong product or a different product. He ordered Magnavox M61210 and he received Magnavox M61210. It was the same product number from the same manufacturer. We have no reason to believe that the product delivered will not meet or exceed all the specification advertised. If he has a problem with the quality of the product he needs to contact Magnavox. If he is not happy with his order and would like to return it, then per the agreed upon terms and conditions of sale, he is responsible to pay return shipping.
We are a discount merchant and we price our products in a similar way that a wholesaler would. We are not a retail store. Retail stores mark-up their prices to include fees such as cancellations, returns, and much more. In order to keep our prices low and competitive, we do not include these hidden fees within the price of our product. We do on the other hand clearly state them in our terms and conditions of which each customer must agree upon. If the customer purchased this exact item at a retail store and wanted to return it, he would be responsible to drive it back and return it. A representative of the retail store would not go to his house and pick it up. This is why we require customers to pay for return shipping.
We are sorry that the customer was unhappy with the quality of his order and we truly have tried to work with him to issue a return. At this time, we cannot issue a return with out the product being shipped back.Thanks,
Summit Source Teamsales@summitsource.com
260-489-7525
#2 Author of original report
email response from Summit
AUTHOR: tampasailor - (USA)
SUBMITTED: Thursday, October 08, 2009
Lyman / Debbie,
Regarding your message below for your order #84432...
We shipped White, Magnavox, Part # M61210 coax cables. Until you return the product to us, it is your responsibility to do so. If you choose to dispose of it, you are financially responsible for the product until we receive it back.
Your decision to initiate a chargeback has added a $50.00 chargeback and handling fee to your customer account, which you will be sent a bill for in the mail, per the Terms & Conditions agreed to upon placing the order: http://www.summitsource.com/conditions.php, under the "Terms" section.
Summit Source
4203 Merchant Rd.
Fort Wayne, IN 46818
Phone: 260-489-7525
9am - 5pm EST Monday - Friday
www.summitsource.com
sales@summitsource.com
MY ADVICE: BE VERY AWARE OF ANY DEALINGS WITH THIS COMPANY Summit Source
FIND ANOTHER SUPPLIER OR JOIN THE LONG LIST OF UN HAPPY COMPANIES WHO HAVE STAYED INTO CONTACT WITH THEM~!!!
THIS IS DEFINATELY A CASE OF BAIT AND SWITCH.
THE SAMPLES RECEIVED WERE GOOD.
THE PRODUCT WAS NOT THE SAME... TERRIBLE QUALITY.
THEY SAY ITS THE SAME PART NUMBER
THIS IS AN OLD BAIT AND SWITCH PLAY.
APPARENTLY BBB IS NO LONGER INTERESTED IN HEARING ABOUT THEM ~!!
CHECK FURTHER SITES ABOUT Summit Source
#1 Author of original report
email response from Summit
AUTHOR: tampasailor - (USA)
SUBMITTED: Thursday, October 08, 2009
Lyman / Debbie,
Regarding your message below for your order #84432...
We shipped White, Magnavox, Part # M61210 coax cables. Until you return the product to us, it is your responsibility to do so. If you choose to dispose of it, you are financially responsible for the product until we receive it back.
Your decision to initiate a chargeback has added a $50.00 chargeback and handling fee to your customer account, which you will be sent a bill for in the mail, per the Terms & Conditions agreed to upon placing the order: http://www.summitsource.com/conditions.php, under the "Terms" section.
Summit Source
4203 Merchant Rd.
Fort Wayne, IN 46818
Phone: 260-489-7525
9am - 5pm EST Monday - Friday
www.summitsource.com
sales@summitsource.com
MY ADVICE: BE VERY AWARE OF ANY DEALINGS WITH THIS COMPANY Summit Source
FIND ANOTHER SUPPLIER OR JOIN THE LONG LIST OF UN HAPPY COMPANIES WHO HAVE STAYED INTO CONTACT WITH THEM~!!!
THIS IS DEFINATELY A CASE OF BAIT AND SWITCH.
THE SAMPLES RECEIVED WERE GOOD.
THE PRODUCT WAS NOT THE SAME... TERRIBLE QUALITY.
THEY SAY ITS THE SAME PART NUMBER
THIS IS AN OLD BAIT AND SWITCH PLAY.
APPARENTLY BBS IS NO LONGER INTERESTED IN HEARING ABOUT THEM ~!!
Related Reports
03:05 PM
08:58 AM
11:18 AM
11:14 AM
01:16 PM
11:49 PM
New Updated Rebuttal 
Photo 
Advertisers above have met our
strict standards for business conduct.
