Talk America Ripoff dishonest billing horrible customer service Internet

RE: Talk America www.talk.com Admittedly did get about two days late with payment, received computerized reminder, immediately sent payment. Within another two days, a real person called requesting immediate payment; never asking if payment already sent. Well, Talk America has its customers already pay up a month in advance, I was two days late.. BUT here's the real problem!! I cancelled, just because their record keeping was poor, they billed me about 50 percent more than I ever paid monthly: When I called the agent, she indicated it was company policy and they'd gladly prorate to when the service was cancelled. Why not just send me an honest bill? What else are they misbilling?

I've always thought that when I cancel service that would stop the billing. Is Talk America trying to rip me off? What happened to the upfront double month? Talk America are those same thieves that rely on our lax vigilance and at the same time profess adaquate customer service.

R
Washington, District of Columbia
U.S.A.