Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Tanner & Ortega, L.L.P. for its full commitment to quality customer service.

Ripoff Report's discussions with Tanner & Ortega, L.L.P. have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Tanner & Ortega, L.L.P. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Tanner & Ortega L.L.P.'s managing partner, Howard Tanner, Esq., has informed us that his personal philosophy is that his clients are at the heart of his law firm. His firm provides positive outcomes for his clients not only by thorough investigation and preparation of cases but by listening to the ideas and concerns of his clients. Mr. Tanner always puts the client first and the implementation of this philosophy is confirmed when seeing all of the positive reviews written about Tanner & Ortega on their website at www.tannerortega.com and at other law firm review websites and forums.

Ripoff Report has learned in the course of its review that the typical customer feedback about Tanner & Ortega, L.L.P. reads, "They leave no stone unturned and did everything possible to insure a good outcome, watching out for my welfare with every step taken. They stayed on top of everything and was in communication with me the entire time. I would recommend Tanner & Ortega, L.L.P. to anyone needing legal services. I will always be grateful for the way they handled my case. I recommended the firm to one of my best friends and they did a fabulous job for him as well."


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Howard Tanner during an onsite inspection held by a third-party verification company with no biases towards Tanner & Ortega, L.L.P.

Tanner & Ortega is a law firm that specializes in complex criminal defense litigation, federal, state, personal injury, labor unemployment, and other types of civil litigation. Howard Tanner stated the following about his company, "we have been in business since 1998 and we are a full-service law firm that caters to the customer service needs of our client, but we are always mindful of our responsibility to treat everyone's case as the most important case."

Leads for Tanner & Ortega are primarily obtained through referrals from former clients, "we find that we get a lot of business from clients who are satisfied with our services that they refer us to friends, family, and acquaintances that need legal assistance." He additionally explained the sales and services process for Tanner & Ortega, "first they would call us for a free telephone consultation. We would get some background on their case and see if whether or not the facts of their case is something we can help them with. 9 times out of 10 it is. We would then follow up with an office appointment if appropriate and we would go over in more detail the options for the clients what they could expect as far as the process the legal process and we walk them through… if it was a criminal case we would walk them through the criminal justice process from the courts to the trial process. If it is a personal injury case if the client were too injured or could not make it to our office we would go out to them either at the hospital or their residence to go through the entire process with them as well."



CUSTOMER CARE & COMPLAINT RESOLUTION – TANNER & ORTEGA, L.L.P.

Mr. Tanner was asked to describe their escalation process for potential complaints, "if there is an issue that needs to be addressed that we cannot address with a simple phone call we invite the client to come in to speak with me personally as the managing partner of the firm. I would address their concerns no matter what the area is. Sit down with them one on one and make sure to address the particular concern and make sure that the client understands. It's hard for me to imagine this because it really hasn’t happened. But if it did happen we would bring the client in and address their concerns and make sure that they understood what our process was and why we took the actions we did because it is always to the benefit of the client and if he didn't we would make it right with him."

When asked to comment on the complaints made on Ripoff Report's website Mr. Tanner stated the following, "The Ripoff Report claims against us was a person who a former client who made up the reports and was arrested and convicted in federal court for cyberstalking and is sentenced. The person who the guy that wrote those reports did them he is a former client he wrote them up fictitiously under false names. There were 4 reports he did along with numerous other reports around the internet. We sort of knew who he was we knew who he was because I could just tell. I alerted the authorities to it this is apparently not the only party he had done this to. We went to the authorities, he was arrested by the FBI and prosecuted in Federal Court for cyber stalking identity theft against us, he wrote admissions admitting to authoring the Ripoff Report among other things falsely against us. And despite that Ripoff Report it is their policy not to take stuff down most of the other websites did it voluntarily. He was prosecuted by the US Attorney's Office of the Southern District of NY, convicted, and was sentenced in Federal Court and the horrible and malicious things he said against us are provably untrue and he admitted they are untrue. They are absolutely made up. Some of the stuff that he said that we did to these so-called clients we don't even cover those areas of law."

Tanner & Ortega is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Tanner stated the following, "we are pleased to be certified by Ripoff Report to give our clients that added measure of trust that Tanner and Ortega will do everything they can to zealously represent them."



TANNER & ORTEGA, L.L.P. – STATEMENT FROM HUGO ORTEGA, ESQ., PARTNER

" With Tanner & Ortega, L.L.P., you will always get personalized attention to your case. If you ever need legal assistance from being injured in an accident and you are unable to come to our offices, we will come to you. Please go to our website at www.tannerortega.com to learn more about our firm and our commitment to getting the "results you need".

Tanner & Ortega, L.L.P.'s lawyers are confident that no matter the legal legal issue, they can help resolve it and achieve a positive outcome Tanner & Ortega, L.L.P. takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Tanner & Ortega, L.L.P. has given me great experience with a wide variety of cases to work on. It's a great place to be."

Ripoff Report was pleased to learn that Tanner & Ortega, L.L.P.'s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM TANNER & ORTEGA, L.L.P.

Tanner & Ortega, L.L.P. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Tanner & Ortega, L.L.P. has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Howard Tanner, Esq., Ripoff Report is convinced that Tanner & Ortega, L.L.P. is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Tanner & Ortega, L.L.P. meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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