Tapjoy Tapjoy does not honor rewards. California

Very much a RIP OFF.  I installed the app, did the required levels to receive the award, only to be told that my ID on my device didn't match.  This was a very large reward and it took me days to complete.  I only have one device, so I took several screen shots to prove that I did indeed install the app and play to the required level, I was still denied.  This company has no way to reach customer support, with the exception of putting in a ticket through the app.  I would love to speak with someone higher in management.  I did the required steps, I deserve the reward.