Written by morgan on October 31, 2012 from milwaukee, wisconsin, US
bought a laurein toilet from them.. bad bad mistake. DO NOT DO NOT BUY A TOILET FROM THIS COMPANY.. toilet had flaws that made it impossible to install without leaking. company tech was helpful but in the end they would not help or except blame.. return it they said- which with terms and conditions laws means after spending $500 you will get back $100. They have an answer for everything.. the toilet is listed as 25.6 depth it had a 26.6 depth.
When asked about this they said it was hand made and that they cannot stand by the dimensions listed on website. When installing the toilet had irregularities around the ceramic flange leaving a cap in the front for which water could flow out.. I tried all gaskets on market and got a plumber.. Also the toilet was not level- it with a large epoxy repair in the middle right side base and need s to go.. No go in all steps taken and still interior gallery would not replace or refund..
Return it they said -- but a return means I spent $500 . I will have to pay for the shipping to me - $147 and the shipping back $147 plus a 205 restocking fee= $100 for a grand total return of $106 . and All I wanted was what they company had described.. Interior gallery said this has never happened before- I find that hard to believe. These toilet have very poor quality control inspection before leaving its manufacturing source..Buy from a source that gives you the buyer better protection. There furniture may be good but the toilets need to be spot on and being that they sell for $500 quality should be there. it there way or the highway..
do not believe any positive reviews for toilets. If this was a company that cared about customers then they would work harder on their return policy... Do yourself a favor buy a toto, duravit, kohler anything but one of there toilets.. If they had met me in the middle and I would not be writing this..Completely unsatisfied customer!!!!!