Report: #1018865

Complaint Review: The Neat Company

  • Submitted: Fri, February 22, 2013
  • Updated: Mon, March 04, 2013
  • Reported By: Chris Ricci — Oro Valley Arizona United States of America
  • The Neat Company
    1601 Market St. Suite 3500
    Philadelphia, Pennsylvania
    United States of America

The Neat Company Mr. Jim Foster, Ms. Tonya Zweir, Mr. Rick Carraghar. Mr. Harris Romanoff Owner of Bella Dog Training. For the past two years I've used the Neat system to scan copies of all my receipts on business, medical, and home finances. I was instructed by the Neat Website to updat Philadelphia, Pennsylvania

*UPDATE Employee: Neat Support

*UPDATE Employee: Missed call

*Author of original report: Still no return call or help

*Author of original report: No answer

*UPDATE Employee: Neat Company Contact info

Show customers why they should trust your business over your competitors...

I bought the Neat filing system to scan my business, medical, and home financial receipts for all my tax purposes for the past 2 years.  Upon opening up my Neat Filing system last, I was instructed by the Neat Website to update my Neat system in order to proceed.  Upon following the Neat advice, Neat filing lost all my records.  I called customer service, had them look at my computer, they yelled at me for not purchasing the Neat Cloud and told me it was all my fault.  

I'm left in financial ruin now, lost all my medical, business, travel, home financial receipts,  and I can't get any response from Neat to help me try to recover anything.

Horrible customer service, horrible product, lousy business ethics!

Don't buy the Neat Filing System, it will cost you more and more.  They will continually pressure you to purchase more, telling you that you need to in order to use their most basic product.  They are thieves.  The product is awful! 
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This report was posted on Ripoff Report on 02/22/2013 07:05 PM and is a permanent record located here: http://www.ripoffreport.com/reports/the-neat-company/philadelphia-pennsylvania-19103/the-neat-company-mr-jim-foster-ms-tonya-zweir-mr-rick-carraghar-mr-harris-romanoff-1018865. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
2Author
3Consumer
0Employee/Owner

#1 UPDATE Employee

Neat Support

AUTHOR: Neat Support - ()

Glenn is no longer in customer service and cannot reply to customer inquiries. Neat's support options can be found at www.neat.com/helpcenter

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#2 UPDATE Employee

Missed call

AUTHOR: Glenn R. - (United States of America)

Hi Ms. Ricci,

I apologize that I missed your call. I have left another message with you and look forward to speaking with you.
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#3 Author of original report

Still no return call or help

AUTHOR: Chris Ricci - (United States of America)

I got my computer back, I still don't have my thousands of dollars in medical, business, any financial receipts on my business or home.  I've left messages, I get nothing.  This is the worst company that refuses to stand by it's own product, they can ruin you financially and simply turn their heads.  The public should be warned about their fraudulent claims of safety when using their product. 
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#4 Author of original report

No answer

AUTHOR: Chris Ricci - (United States of America)

I called... No Answer.  I left a message with my cell phone number to reach me at.  
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#5 UPDATE Employee

Neat Company Contact info

AUTHOR: Glenn R. - (United States of America)

Hi Mr. Ricci,

I apologize for the experience you had with us. I would like the opportunity to discuss this with you, and answer any questions that you might have for us.

Please feel free to contact me at 267-270-4159. My name is Glenn, and I am our Customer Service team lead.
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