Complaint Review: The Rush Fitness Complex - Asheville North Carolina
- The Rush Fitness Complex Patton Ave Asheville, North Carolina United States of America
- Phone: 929-301-3916
- Web: www.rushfitness.com
- Category: Healthcare Centers
The Rush Fitness Complex Over draft charges Asheville, North Carolina
*UPDATE Employee: We're sorry for the inconvenience
*Consumer Comment: Changing banks was not difficult
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This company has the absolute worst customer service if you can even call it that! I personally went in to tell them that I had changed bank accounts and the girl at the desk took care of it stating that it would go into effect immediately. Well it never did and it caused my now closed account to incur many over draft charges. I called to speak with someone at their corporate headquarters and found that you don't have to be every intelligent to work there. They never helped me and instead put me through to a "supervisor". Who of course let it go to a voice-mail. I called back again later and still the person told me to speak with the supervisor, again the voice mail!
Still have not heard back. Have also been ripped off of 2 sessions with a personal trainer who never would return my calls and therefore decided just not to honor the last two workouts. I would never ever join here again and my goal is to get out of this contract.
This report was posted on Ripoff Report on 04/09/2010 08:29 AM and is a permanent record located here: https://www.ripoffreport.com/reports/the-rush-fitness-complex/asheville-north-carolina-28801/the-rush-fitness-complex-over-draft-charges-asheville-north-carolina-591282. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
We're sorry for the inconvenience
AUTHOR: The Rush Member Experience Team - (United States of America)
SUBMITTED: Friday, August 06, 2010
We're disappointed your experience with The Rush was less than ideal. We do everything we can to prioritize our customers. We feel badly that you feel that we didn't address your needs but we also want to make it right for you. If you would simply call our Member Experience Dept at this number, 800-324-3279 we will do everything we can to address your issues and win back your confidence. Again, our apologies.
#1 Consumer Comment
Changing banks was not difficult
AUTHOR: Ashley - (United States of America)
SUBMITTED: Wednesday, June 09, 2010
I also change my bank, it was my 3rd month as a member of The Rush and got no problem. My fitness coach accompanied me to the desk help and was helpful all out.
Have you tried calling 877-The-Rush? I'm still enjoying the benefits from working out in the Rush Fitness up to now.
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