• Report: #681615
Complaint Review:

The Scooter Store

  • Submitted: Wed, January 12, 2011
  • Updated: Wed, January 12, 2011

  • Reported By: jennwal — Tampa Florida United States of America
The Scooter Store
Internet United States of America

The Scooter Store The Scooter Store does not live up to its "mobility guarantee". Buyer beware!! Internet

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I need to relay a story so everyone can pass it on. My mother is suffering from bone cancer and is becoming more reliant on a motorized wheelchair more and more every day. We obtained one from The Scooter Store with seemingly "no hitches". She was approved by them through Medicare and she had to pay for some on her own as well (the part that Medicare wouldn't pick up). The Scooter Store has a well advertised "guarantee" that if Medicare denies a claim, the Scooter Store will cover the claim. NOT TRUE!!!! They are calling to repossess the power chair because my mother is now being covered by Hospice, and Medicare will now not cover the claim (although it was originally approved). My message is to let everyone know that The Scooter Store does not stand by their "mobility guarantee" and to not recommend them if ever in a situation to have to recommend a place to buy a wheelchair. I will now be searching for a private sale of a used motorized wheelchair for my mother. It's a shame that businesses falsely advertise to the elderly and people who require these items. I personally feel it's shameful.

This report was posted on Ripoff Report on 01/12/2011 09:09 AM and is a permanent record located here: http://www.ripoffreport.com/reports/the-scooter-store/internet/the-scooter-store-the-scooter-store-does-not-live-up-to-its-mobility-guarantee-buyer-681615. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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