Report: #753877

Complaint Review: The Spiderman Pest Control

  • Submitted: Sat, July 16, 2011
  • Updated: Sat, February 04, 2012
  • Reported By: Gartner — Bountiful Utah United States of America
  • The Spiderman Pest Control

    centerville, Utah
    United States of America

The Spiderman Pest Control Matt Flanders The Spiderman Pest Control Utah, awful review and horrible customer support centerville, Utah

*Consumer Comment: Had a very similar experience

Show customers why they should trust your business over your competitors...

About two months in May 2011, I signed a year agreement with the Spiderman Pest Control to have them come out during the year and take care of bugs.  I thought it was a bit expensive but the kid was nice and congenial so I obliged.  At certain times of the year I notice that there are bugs around and we have gotten voles in the past.  He said that they could take care of all that so I said lets give it a go and see.

Well the following day, for the first treatment, someone called me an hour after the appointment to say the technician was running late.  That's fine except I was told 11 and now its 12 and I have things to do but I also want to be home to watch them spray since I know that by their nature, pest control companies do shady, dishonest things to make a buck. 

The truck finally rolls up a quarter till 1.  I see two guys get out and only one does the work.  I guess the other was new.  Well they are obviously in a hurry and even with the one doing all the work, they are there for a measly 13 minutes!  They couldn't have done everything in under fifteen minutes, my house is not that small!  So I went out to check the work and sure enough, their were still cobwebs up in my eaves and because of how hot it was I couldn't tell exactly where they sprayed but I wouldn't be surprised if they only sprayed a small section of the house.

So I call up the company and demand that they come out again and take care of what they missed.  I paid around $50 for that first treatment.  I had to fight for days to get them to come out again, and this time I walked around with the technician to make sure he was doing his job.

If only the problems with the spiderman pest control stopped there.  A couple weeks later, I start seeing spiders inside my kitchen again.  I call them and speak with Matt Flanders, the owner of the spiderman pest control.  He says that seeing spiders is normal because the first treatment can't kill all of the pests, thats why it is a service for the whole year.  What a load of crap!  I said come out and take care of the spiders or I want a refund.  He kinda chuckled and said we have fulfilled our side of the agreement already, we will be out again for the next seasonal treatment.

What an awful human being!  He talks so nice at first but flips the switch when he thinks he has you in a bind.  That is the way his company operates.  He tricks you into signing up by putting on a show and once you are their, he takes your money and leaves you.  Just takes complete advantage of you.  It's no wonder why their bbb ranking is an F.  Just check it out here and see for yourself:
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This report was posted on Ripoff Report on 07/16/2011 03:24 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Had a very similar experience

AUTHOR: utah_fraud_capital_of_country - (United States of America)

Had a very similar experience and noticed a lot of the same issues above. The big thing  is while they claim you can cancel within 3 days, you can't get a hold of them. We tried to get them to come back the same day to correct the shotty work and told them if they don't to cancel us out. They never came and conveniently forgot the cancel part until it was mentioned a month or so later in which event it was past the 3 days.
You can't contact these guys easily--just ask the bbb they should tell you. They tried to contact them on our behalf and ultimately sent us a letter saying they were closing our case because they tried 2 times to contact them but received no response back. No doubt they were trying by both phone and mail as well.  If the BBB can't contact them, how can anyone else? How can someone cancel within the 3 days if not happy? 
If you still want to sign a contract and do it through one of their door to door sales persons, voice record the entire conversation first. Then make it clear on the contract where you can opt out if not happy (including being able to contact them to do so), and make the sales person amend their paperwork as such and sign it themselves. 
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