The Sunset Group Premier Cancun Vacations False Advertisement - Broken Contract - RipOFF Internet

OH dear! I just run into this forum, I SOOOO invite you to read this article,

http://www.timesharescam.com/blog/107-timeshare-cancel-professionals/

I think It will pretty much say everything that needs to be say.
I went through a horrible experience with this resort, and I'm out of three thousand dollars right now BUT I'm in a process to cancel my timeshare.

I'm sorry about that, The Sunset Group, along with Mayan Palace and the Royal Elite timeshare resorts are particularly known for using misleading and fraudulent timeshare sales tactics. Therefore, next time, before you purchase (if you ever do) you need to think carefully how you will use it in your life, and if you have the money to spend; take your time and don´t make any commitments on your first visit. Also, don’t forget to do an internet search on the company, and if the company is legit they will let you come back another day if you wish to make de purchase.

Thank you for your offer, but my original request was to have the $349 refunded. 

Thank you,

We thank you for bringing this matter to our attention.  We have researched our system and we note that we have had numerous conversations with you regarding this issue.  During the last of which we offered to play the verification recording tape for you so that you could hear, in your own words, your acknowlegment and understanding that you are responsible for the payment of airline tickets, hotel taxes and a $69 reservation fee, in order to use the vacation. We urge you to contact the customer service department so that we may play this recording for you.  The requirement to pay for airline tickets, hotel taxes and the reservation fee would be applicable if you, yourself, used the vacation or to whomever you transferred the vacation package, in your case, your Son.  The contract has not, in any way been broken or altered due to the transfer.

Although your vacation package is currently expired, in an effort to assist you, we would be happy to allow for a reactivation of your vacation and allow you to travel anytime during the next 12 months so that you or your Son, if you like, may use the vacation package and enjoy a fabulous stay in Cancun with us.  We will waive the reactivation fee for your vacation in the amount of $150.00.  As such, the only fees that will need to be paid to us so that you may enjoy your vacation is the $69 reservation fee and hotel taxes.  As always, airline tickets are also your responsibility.

We hope that you find this resolution acceptable and visit us here, in Cancun, very soon.

Sincerely,
QUALITY CONTROL
PREMIER CANCUN VACATIONS

To Whom It May Concern;

Premier Cancun Vacations has been offering promotional vacation packages at reduced prices for over 8 years travelling over 150 satisfied guests per week.  During our sales process it is in our best interest to disclose all incidental costs associated with the package since our main goal is for package purchasers to travel. 

We are part of Marketing 4 Cancun a company dedicated to promoting tourism in the area as well as Mexico Truth an association dedicated to informing potential travelers of Mexico's warm people, fascinating history, hospitable culture, amazing beauty, and numerous friendly and SAFE vacation destinations.  

All of our confirmation letters do have the information about Hotel Taxeswhich are standard and paid by all travelers.  We regret hearing about your experience and ask that you please contact Customer Services for specific information regarding your package.  We are more than confident we can solve your concern and appreciate you taking the time to post on this forum which enables us to improve our service. 

Sincerely

Premier Cancun Vacations

Quality Assurance