Tickbox TV Refund Not Processed Sandy Springs Georgia

On the late evening of 31st March 2017 I placed an order with Tickbox TV which was processed by their office on 1st April 2017. The order arrived very late - well outside of their two week shipping period.

When the order arrived I experienced technical difficultites and got very little assistan ce from their "customer service" which is done via on line chat. I purchased a new router thinking that could be my issue. Not true - the purchasae of the new router did not solve the problem.

I returned the equipment to Tickbox (as they display a 100% money back guarantee). The equipment was reveceived by Tickbox TV on 4th May 2017. I have communicated several times with Tickbox TV via their on chat, via email, and via phone (my last communication via chat they revealed a customer service number). I have received different variations of the processing of my refund.

I was asked b y Tickbox do I want my refund returned back to card or via check. I used a card to make the purchase. Tickbox TV informed their is a problem with their refund process would take a very long time. I agreed to accept a bank check or money order as I did not want a regular chack bouncing through my account.

As of the writing of this correcpodence I have not been favored with a refund from Tickbox.