• Report: #861745
Complaint Review:


  • Submitted: Fri, March 30, 2012
  • Updated: Fri, March 30, 2012

  • Reported By: mary — delta British Columbia Canada
Internet United States of America

tidebuy sent a 3 shades of white wedding dress with an ivory lining, Internet

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i ordered a wedding dress online from tidebuy. when the dress finally arrived it did not fit properly, & was sewn wrong. the band that encircles the dress didn't line up & was falling off. those are easily fixed. the biggie was the 2 different shades of white for the front & back of the dress. & the ivory lining on the white dress which gave the bodice of the dress a yellow hue.

we tried calling them but the number listed on their website did not work. they took @10 days to answer my emails & on the 3rd email exchanged they asked for pictures. by this time i was very upset & notified them that i am on a time line as i am getting married at the end of april & this is now the middle of march.

they refused to go faster. & then said that i have run out of time to get a refund. i sent the dress back. i want the public to be aware that tide buy will not honor their return policy & deliberatly drags their heels on resolving issues. in addition i believe they mistakes made on the dress were intentional. how else could you explain an ivory lining on a white dress?

This report was posted on Ripoff Report on 03/30/2012 10:36 PM and is a permanent record located here: http://www.ripoffreport.com/reports/tidebuy/internet/tidebuy-sent-a-3-shades-of-white-wedding-dress-with-an-ivory-lining-internet-861745. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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