• Report: #145729
Complaint Review:

Time Warner Cable

  • Submitted: Fri, June 10, 2005
  • Updated: Fri, June 10, 2005

  • Reported By:Northern Pennsylvania
Time Warner Cable
Binghamton, New York U.S.A.

Time Warner Cable - TWC Ripoff making up rules and maximizing inconvenience Binghamton New York

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Someone in my house called to set up cable & was told they would need to pay the company for a outstanding balance from 6 years ago at another address 1st. With the assumption that the debt is valid, shouldn't TW have sent collection notices for the last 6 years? Apparently they dont think that is necessary, not a one had been received.

I try to get service in my name at the same address but was told- "All debts owed by anyone else in the household to Time Warner must be settled first, or payment arrangements made, the 1st payment being due when the technician comes to hook up service." Or they said they'd settle for proof that the person is no longer in the household.

"Well if we allowed you to hook up service the person who owes us money will benefit from our service too"
What kind of bullsh** policy is that? At that point, any other person in the house is irrevelant. I am requesting service in MY name, therefore I will be responsible for the bill..nothing to do with anyone else. I have never heard of anything like that happening before at any other divisions of TWC, they must ad-lib in their own rules here as they go to maximize inconvenience to the customer.

I found a way around their b.s. in the end, so it looks like I got the last word

Northern, Pennsylvania

This report was posted on Ripoff Report on 06/10/2005 02:38 PM and is a permanent record located here: http://www.ripoffreport.com/reports/time-warner-cable/binghamton-new-york/time-warner-cable-twc-ripoff-making-up-rules-and-maximizing-inconvenience-binghamton-ne-145729. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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