Time Warner Cable Know the terms of any Rewards issued by TWC Charlotte North Carolina

I called Time Warner Cable (TWC) in July 2013 to make changes to my service.  My husband was laid off and I told them I had to get the bill reduced because I couldn't afford it at thE time.  The sales man on the line told me that there was a promotion going on and that I could upgrade service for the same amount I was currently paying.  If I could make it and keep the service for 90 days, I would get a $500 Visa gift card by Christmas.

Well, there were several things the sales man did not disclose prior to me making a decision.  Therefore, I felt that my decision was not an informed one.  I also had to keep my account current and pay on time for the 90 day period.  If he reviewed my account he would have noticed I pay 30 days behind, thus disqualifying me from getting the gift card.  I asked again and even called back after the 90 days was up to make sure if there was anything that would keep me from getting the card, the answer was NO.  I was even issued a registration code for the card, which should not have been issued.  And after the 90 days is up, it still takes 4-6 weeks to process.

Needless to say, here it is 4/3 and no gift card.  I called TWC on 2/27 and asked that they escalate this issue and make an exception because the terms were not disclosed prior to me making a decision. On 2/28, I received an email from the processor saying the gift card had shipped but no phone call from TWC saying it was resolved.  I called again on 4/2 and the supervisor was rude and condescending and didn't even look at the notes in the system. He just kept saying that you had to be paying your bill on time or you wouldn't get the gift card.  Definitely looking into another cable and internet provider in my area.  These companies make so much money off people charging an arm and a leg for cable. A $500 Visa Gift Card is not going to send them to the poor house.  I just wanted them to make it right, but I guess that was too much to ask for.

Takeaway from this: UNLESS YOUR BILL IS CURRENT THROUGH THE SERVICE PERIOD DO NOT UPGRADE SERVICE FOR A REWARD, YOU WILL NOT GET IT!!  THEY WILL FIND ANYWAY TO NOT HAVE TO ISSUE IT.