Report: #982750

Complaint Review: Time Warner Cable

  • Submitted: Sun, December 16, 2012
  • Updated: Sun, December 16, 2012
  • Reported By: Anonymous — United States of America
  • Time Warner Cable

    Internet, New York
    United States of America

Time Warner Cable and Internet, New York

Show customers why they should trust your business over your competitors...

I receive continuous service interruptions with cable and internet.  Placed 3 calls in one week for different interruptions. Escalated last call to a higher level supervisor and he offered no resolution - and was borderline sarcastic.  He would not offer any credit for service interruptions.  In additon, movies were deleted that were recorded on DVR.

Very unhappy with TWC service and would not recommend TWC to anyone. 

The worst of it is when calling to restore services is after I hang up, TWC calls back and tries to sell mores services. 

This is unacceptable due to the fact that they keep adding additional service charges on a regular basis.  I keep reducing paid stations and the bill keeps going up.
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