Tivo, TiVo Inc. Tivo massively overcharged me, admits it and refuses to give me a refund Alviso CA

I have been a satisfied customer of TiVo's devices and Service Plans since the ealry 2000s. I have owned a Series 1, a Series 2, a Series 3, a TiVo HD and now 2 TiVo Bolt+ boxes.

On 03/03/17 I purchased a new TiVo Bolt+ DVR from Tivo. Tivo advertised and offered me a deal to transfer my Lifetime Service Plan from my Series 3 to the new Bolt+ for $99 rather than paying $549 for a new Lifetime Service Plan. I called Tivo sales prior to the purchase, asked them about the $99 deal made sure that the offer applied to my old box, they assured me that it did and I was told that I would be charged $99 at the time of purchase for the special Lifetime Service Transfer deal and not the full $549 for a new plan. I was retiring the older Tivo device, I would not need a service plan for it and the lower price to transfer the service to the new device made sense. I made the purchase. Tivo then charged me the full price of $549 for a new service plan, as well as removed the service plan from my older device (they transferred the service AND charged me for a new service).

Had I simply bought the new TiVo Bolt+ and said nothing, I would have had an older Series 3 with a Lifetime Service Plan (which I could have sold or given away) AND a new TiVo Bolt+ also with a Lifetime Service Plan.

This happened on 2 TiVo Bolt+ devices that I bought in March 2017. TiVo acknowledged that both boxes were eligible for the $99 deal, that they mistakenly charged me full price at the time of purchase and that they owed me refunds for both overcharges. I got a prompt refund for one of them, no problem at all. The refund was issued in less than a week. The other one has been like pulling teeth out of a lion.

What they did was cheat me out of $494.29 (the price difference including tax) and took away the Service Plan on my older TiVo. Altogether combined, I am out nearly $1000.

When this happened I immediately called them to resolve the issue. I was initially told that they saw the problem and would issue me a refund for $494.29 within 3 days. The refund did not occur. I called back again. I was then told I would have to wait 30 days for the sales return period to expire then call back to re-initiate the refund process. I waited the 30 day, called back, was again told that I would receive a refund within 3 days. The refund again did not occur. So I call back again. This time I was told that it would take up to 14 days for the refund "to go through". 14 days later I still had no refund. Called back again, this time I was told it would take "14 business days" not 2 weeks (which extended it another week). A week later, still no refund. Called back again, was told there was some sort of "glitch and that my case would be "expedited" and made "priority" and, again, had to wait 14 more business days for the refund "to go through". And again, 3 weeks later, still no refund.
 
At the end of that last 14 day waiting period I called back yet again, I'm then told there was again a problem and that "absolutely, definitely"  a refund would be issued to my credit card for $494.29 within the next 2 days. And as you might expect no refund was issued as promised. I have just got off the phone with them again today and was again told that there was "a block on my credit card prventing refunds" and I was assured that they had "removed the block" and I would be receiving a refund "soon" but this time told me that "no time frame can be given" as to when to expect a refund.
 
I am at my wit's end. Every single call I have made to Tivo's customer service and / or Tivo's sales department in the past 3 months, 1 week has been dropped or terminated from their end (they hung up) either by accident or on purpose. Every single time I made sure the person I was talking had my phone number and asked them to call me back in the event that the call was dropped or terminated but not once have they called me back.
 
It is plainly obvious to me that:
 
A) Tivo falsely advertised the "$99 transfer lifetime service plan

B) There is no possible way to take advantage of any "$99 Lifetime Service Plan Transfer" offer from Tivo even if it actually does exist.

C) Tivo deliberately overcharged me (bait and switch)
 
D) Tivo has absolutely no intention whatsoever of refunding the $494.29 they overcharged/scammed me out 0f and/or,
 
E) Tivo has absolutely no intention of restoring the Lifetime Service Plan on my old Series 3 that I retired.
 
As I said, it is obvious to me that Tivo will not, or can not, through negligence or deliberate policy, refund the money they owe me even though they have repeatedly acknowledged the overcharge and admit that a refund is due to me. It has now been over 13 weeks. I've waited long enough. I have literally made dozens of phone calls to Tivo (40 - 50 in my estimation, I can look at my call records) and spent 20 to 25 hours of time online and on the phone with Tivo customer support.

Tivo is guilty of fraud, wire fraud, false advertising and just plain terrible customer service. Every person I speak with in customer service has a different story to tell me. They can't even agree on how to defraud meof my cash.

This is the last dollar of mine TiVo will ever see.

And it's crying a shame because the actual device is wonderful in my opinion. I cannot, however, allow myself to be blatently defrauded.