Report: #1080918

Complaint Review: Town Square Apartments

  • Submitted: Sun, September 01, 2013
  • Updated: Sun, September 01, 2013
  • Reported By: stukhere — palmdale California
  • Town Square Apartments
    38521 5th St East
    Palmdale, California


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These people: Doug Levitt and the Levitt Family Trust (Owners); Beverly and Mike Haywood (Managers); and Larrs Ardell Briggs, BRE #01930001 (Asst. Manager/rental broker), associated with The Town Square Apartments, 38521 5th St East, and Expressions Senior Living, East Ave Q-5, Palmdale, Ca  93550, are LYING, CHEATING, HORRIBLY  MISERABLE PEOPLE that take advantage of disabled seniors, only to steal their money then kick them out!!


I am a disabled, senior citizen with a service animal.  When I, and my nephew (he was temporarily living with me to recoup from surgery) ,  applied for this apartment in February, 2013, I told Beverly Haywood, manager, that I have a service animal, Gizzy.  Heck, I even showed her pictures of Gizzy.   I asked “Bev” is she wanted to see Gizzy’s paperwork for being a service animal and she told me not at this time.  

When “Bev” showed me the apartment, OMG(!!) it was in a horrible condition.  As you enter, you see where they changed out the old thermostat.  How can I tell?  Old thermostat was 3”w X 5”h, new thermostat is 6”w X 3”h.  The wall is smooth stucco and where the old thermostat was glued, the area is rough/pitted, discolored and with different layers of paint showing, wall is dirty.  There is a bleach stain on the brown, 1980’s, carpet in front of the bathroom door.  There is a tear in the linoleum on the kitchen floor. Hole in wall at the wall heater and the heater of covered in Cobwebs..   These are items you can see without entering the front door.  It gets worse as you walk in.  The ceiling of the downstairs bathroom was on the floor(!) and there is a hole on the inside of the bathroom door.   As you walk upstairs, you can see the different times the wall has been “Touched up”,  the walls are dirty with finger marks at different heights and there is a hole in the wall, at the top, around the handrail, possibly from a long past repair.   In the upstairs bathroom, there are yellow spots {Bev said nicotine, (NOT, it’s yellow mold!!)} on the ceiling, it smells faintly of sewer.  Under the vanity, there is a BIG, GAPING hole, where they had a water leak repaired last month.  The first bedroom has 2 small closets.  The first closet has fan fold doors.  1 door is broke and hanging at an angle.  The 2nd closet has a small child’s pencil scribble on the walls. This room is missing 3 electrical outlet covers.  The vertical blinds in both bedrooms do not open/open properly.  The ENTIRE apartment is dirty from years of use and desperately needs PAINT.!!   There is a musty smell throughout the apartment.. Deposit $600.00 rent $625.00,  1 year lease, andBev” guaranteed all repairs would be completed before we moved in and the carpet cleaned (not replaced), “All Fresh and Clean, Just like a new apartment!”     Hahahahahahaha LMAO lol  


2nd week in March, 2013, “Bev” called and said that we got the apartment but security deposit will be $900.00, rent is still the same.  Move in date is Monday, Apr 1, 2013.  I jokingly remarked, “April Fool’s Day, hope you’re not planning on fooling me.”  Oh how right that comment was!!  On Saturday, March 30th, “Bev” called and asked if we could move in on Tuesday instead of Monday, “We still have a FEW things to do”, and the carpenter is coming in at 8:00am to install the new vanity in the downstairs bathroom.  Sorry, my three sons had arranged to take Monday off work to help me move.  When “Bev” gave us the move in date, I gave my then current landlord, Peggy,  the date.  Peggy agreed, If I was moved out by 5:00 pm on 4/01, she wouldn’t charge me any additional rent there.  I had a U-Haul reserved!!   It had to be Monday.   “Bev” finally agreed to meet at 10:00am to sign papers, give her the deposit and rent, get the 2 set of keys, and 2 parking remotes.


All excited, we went to meet “BEV” so we could move into our Freshly Painted, apartment!!  When she opened the front door, EVERYTHING WAS THE SAME!! The dirty walls, the bleach stained carpet, the holes!!  I will admit, the ceiling in the downstairs bathroom was, now on the ceiling but, the hole in the door is still there!!  “BEV” said she was in a real hurry, late for a class, so, instead of letting us handle the papers, she flipped through them, pointing where to sign, date or initial.  Whole meeting took 5 mins.  She did not give us an opportunity to walk through the apartment.  Said she did not have all the keys or remotes.  I wanted to turn and run and I should have!!  But, I had no other place to go.  My sons were loading the U-Haul truck.  On Social Security Disibility, I had no money for storage & motel until we could get approved for something else.  “BEV” said that she would be back that evening with the other keys, remote and 5 electrical outlet covers “3 to replace the missing covers and 2 to replace the yellow covers in a white kitchen”.  Later that afternoon is a loooong time, 5 months later and the covers are still a NO SHOW!!


2 days later, “BEV” does come over but, copies of papers we had initialed and signed, and some we had not.  "BEV" didn't have the extra keys, the parking remote or any of the electrical covers.  What she wanted to know was "when are you getting rid of 'The Dog'?"  Said I wasn’t, she is my service animal I had told her about  and asked, again, if she wanted to see Gizzy’s documentation?.  “BEV” informed me that she didn’t care what I called IT, it’s still and animal and I don’t allow dogs!!  Animals are an automatic 30 Day Notice to Quit.  So, “Get rid of the dog or MOVE!”

I asked, “If I move now, how long till I get my deposit?”  “BEV” smiled, ever-so-nicely, as she told me, “After you move out, I will inspect and fill out a damage report.  Once the owners get my report, in 4-6 weeks they will mail you a check, minus any charges for damages.”.  CHARGES, HOW MUCH DAMAGE AND WHAT CHARGES FOR 3 DAYS?  From that day on, every time I saw "BEV", I never got a Hi or a Hello to my Hi, Good Mornings.


Every time I saw “BEV”, she made comments and threats of eviction about my service animal.  Once, while walking Gizzy, “BEV” got out of her car to yell at me.  This has gone on for 5 months.  I keep offering to show documentation, asking her to quit harassing me but, it won’t stop!!


On July 11th, while I was out walking Gizzy, “BEV’S” husband Mike yells at me and comes running out through the desert, waiving a piece of paper.  “Here, “BEV” wants you to have this.”  Before I can say anything or open the paper, Mike runs away.  I was just served a 30 DAY NOTICE TO QUIT!!

These people just wanted my money!!  Started threatening me after only 3 days and continues to harass and threatening me.  I told Ardell, that having a Real Estate license, he should know better about Disability Rights and harassing tenents.  THEY DON’T CARE, THEY GOT MY MONEY!!

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