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Report: #750680

Complaint Review: Toyota of Temecula - Temecula California

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  • Reported By: liboton21 — temecula California USA
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  • Toyota of Temecula 26631 Ynez Road Temecula, California United States of America

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I bought a 2008 Dodge Caravan at the Toyota Temecula Dealer on January 12, 2011 with 54,107 miles.  I was offered an
extended warranty through AUL Administrator for 60 month/50,000 miles covering the engine internal parts and purchase them. Then on March 31, 2011, I went to the Toyota Temecula dealer to have the van an oil change at 58840 miles. I have a receipt showing they put 6 qt of 5W30 Quakerstate and changed the filter as well. The window sticker they put on the next oil change is at 64000 miles.

Then on June 18, 2011 Saturday around 11:30 AM, I was driving along San Diego I163 between Friars Rd and Genesee Ave heading Northbound, the check engine light went on and the van started to loss power. I was on the fast lane so I quickly moved to the right shoulder. I started the van and it will not start. The radio is on so I know there is power. I called my USAA insurance to tow the car to the nearest shop. Then I realize I do have an extended warranty. I called the
Toyota dealer explaining them what happened and I was told to take them to the nearest Toyota dealer in Kearny Mesa. While waiting for the tow company, I realize why should I take to Toyota dealer in fact my van was a Dodge. 

So I called the 1800 number again around 12:18 and I was advised to take it to the nearest Dodge dealer. The tow company took it to the Rancho Chrysler and Dodge. Since its the weekend I have to wait until Monday to get hold of the warranty people and the service advisor assigned to me  told me she would contact them. Then on Monday 20th June, I was told by the Dodge service advisor the van engines seize due to no oil in the engine and they did it by checking the dipstick.  And I was also told by the service advisor that according to AUL I have to authorize Dodge a tear-down the bottom of the engine to check the oil pan to determine the oil in the engine which they would charge $2200. I did authorize the Dodge dealer. The current mileage when the engine failed is at 62789 miles.

Also they noticed a burned starter. They open the bottom of the engine on Tuesday 21 June 2011 and found less than one-quart of oil in the oil pan. The Dodge reported to the AUL and I was denied again by AUL due to lack of lubrication. I called the Toyota dealership and they said the engines will still functions even with one-quart of oil and they documented the oil change and suggested the engine maybe burning the oil. Then on 22 Jun 2011 around 1200, I have the Dodge dealer faxed the receipt of the oil change to satisfy their argument of lack of lubrication where in fact 6 quarts of oil was placed in the engine. Then I called the AUL adjuster and I was denied for lack of lubrication and I explain to them about the oil change. The adjuster mentioned about the oil getting burned and Dodge need to explain to them.

Well, I called Dodge and she mentioned they already told them the causes. And it seems like they just giving me the run around. I was being charged by the Dodge dealer of 5K plus to repair the engine and I think it is not my fault the engine seize without oil since I have it oil changed. Six quart of oil in 3 months and almost 3,900 miles without a leak is very suspicious plus a total 62,789 driven miles.

On 27 June 2011, AUL Corporation asks Dodge dealer to have the engine disassembled piece by piece so they can send an adjuster to check them.  Last Thursday, 30 June 2011, I got a call from the Dodge dealer that the adjuster did an inspection of the engine and they have denied my claims to warranty the repair. I have called Toyota of Temecula telling them how the engine with lose oil without any leak but I was given a run around. I spoke to both the Service Manager and Service Director of Toyota of Temecula on July 7, 2011 and basically I was told it is my responsibility to check the oil and the engine since its burning the oil.

Well, how would I know if there is an oil issues since I do not see any leaks under the floor of my garage? Also the van is running fine and I do not see any warning lights on the dashboard. And its only 3900 miles driven after the oil change and their recommended next oil change is at 64000 miles. I do ride a van pool to commute to San Diego with the same type of van and every 3-4k miles Enterprise service them to Sears for an oil change and we do not check the oil since there is nothing that can cause an alarm while commuting and does not run out of oil if burning is the reason. I think this is a liability issue by Toyota of Temecula not putting oil in the van that causes the engine to seize.
 
According to the Dodge dealer, there is no service code when they run the test and also there is no evidence of leak either the head gasket and at the bottom of the engine.

This report was posted on Ripoff Report on 07/08/2011 12:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/toyota-of-temecula/temecula-california-92591/toyota-of-temecula-forgot-to-put-oil-during-oil-change-now-engine-is-dead-temecula-califo-750680. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#4 Consumer Comment

Liboton21, If you 'Google' this- ENGINE SLUDGE: WHEN GOOD OIL GOES BAD, you can.....

AUTHOR: Karl - (USA)

POSTED: Saturday, July 09, 2011

read the related articles. In the February 4, 2007 article, it states that quote: "Chrysler has a serious problem with the 2.7 liter engine......."

If that's the same engine in your vehicle, then perhaps you had a sludge problem, right?

Toyota has had major problems regarding sludge in their engines too. Just 'Google' this- CONSUMER COMPLAINTS ABOUT TOYOTA ENGINE PROBLEMS, and read about it. There are people whose Toyotas stalled on the highway due to engine sludge, just like your Chrysler did.

It is possible that your engine was defective, just like some of the other 2.7 liter Chrysler engines and Toyota engines, wouldn't you agree?

P.S. You might want to send a copy of your Ripoff Report to the Federal Reserve, since Chrysler Corp. appears to be linked to the Fed. Just 'Google' this- WHO OWNS THE FED?, and go to the site with the 5 charts. (If you go to 'Chart 3', you'll see that Chrysler Corp. is listed.)

Good luck to you.

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#3 Consumer Comment

negligence

AUTHOR: coast - (USA)

POSTED: Friday, July 08, 2011

Driving 4000 miles without checking the oil was negligent.

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#2 Consumer Comment

Here's the problem.

AUTHOR: Flynrider - (USA)

POSTED: Friday, July 08, 2011

I think this is a liability issue by Toyota of Temecula not putting oil in the van that causes the engine to seize."

   According to your story, it's unlikely that this is the cause.   If the Toyata dealer didn't put oil in, you would have never been able to drive 4K miles in 2 1/2 months.  Since you didn't notice any leaks, the most likely cause is that the engine burned the oil.  The third party warranty company is not going to pay because as far as they're concerned, you let the oil level get too low and it destroyed the engine. 

"basically I was told it is my responsibility to check the oil"

  That's the key.   It is your responsibility to check the oil on a regular basis.   What you are finding out is that this particular engine burned an unusual amount of oil over a 4K mile period.  It has probably been doing that since you bought it.  Of course, if you never check the oil, you won't find out about it until damage occurs.

  The bottom line is that everyone involved (dealer, warranty company) is going to point to you as the cause.  This was entirely preventable if you had checked the oil on occasion. 

 

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#1 Consumer Comment

Know?

AUTHOR: Robert - (U.S.A.)

POSTED: Friday, July 08, 2011
Well, how would I know if there is an oil issues since I do not see any leaks under the floor of my garage
-  Here is how you would know. 

There is a thing in the front of your car called a hood.  If you don't know where the hood is call up the dealer and ask them.  Now here is where it gets tricky and I understand how this might be too complicated for you.  But you need to find something called the "Hood Release".  This is a magical device that will actually allow you to open the hood up.  You have to be careful when you lift the hood because we don't want it falling on your head.   So look for something that looks like a bar, that is what you use to prop up the hood.  Once you do that locate the "Dip Stick".  Pull that out and look to see how much oil it says the engine has.  Now what ever you do DO NOT use the dip stick to try and hold up the hood..that would be bad.  If it looks low on the Dip Stick then you need to add some.  But if you find you need to add some, I would suggest that someone with a little more technical expertise do that for you.

Sorry but trying to claim that a dealer forgot to put oil in your car and almost 4,000 miles later that caused your engine to seize is laughable at best.

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