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Report: #136566

Complaint Review: BCTI - Tukwila Washington

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  • Reported By: Federal Way Washington
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  • BCTI 15445 53rd Ave . S. Tukwila, Washington U.S.A.

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It took about 1 month to figure the "fault system" at BCTI. Field reps frequented the Work Force Offices, DSHS, the Mall, and transit centers for prospects or should I say " prey" ? If a person was breathing, they were enrollable.

CC's were taught high pressure sales tecniques to get enrollments. A questioneer was the tool to find "hot buttons" .

Marketing set appointments with a great number of people who weren't capable of passing the classes. They were assured they could stay in each class as long as necessary. And Career Services had a 70% success rate for placement after graduation.

When asked why classes were so small, CC's were told to say, so you can get more individual help. For those who asked, the right answer was , "A certificate of completion has a much weight as a diploma".

People from other countries who understood very little English, or whose parents didn't live in the U.S and had to write for permission to attend, women from other countries who had to ask the husband for permission, people who had NEVER had any schooling, the homeless, who after funding requirements changed had no way to pay $60 a month. People who were chemically dependent who could not focus on school.

The mentally ill, people couldn't afford child care, people who just weren't capable of learning.

Field reps had to meet their numbers. Marketing badgered for appointments to keep up their numbers If a CC didn't enroll enough students they were faulted and eventually lost their job.

It was required to enroll a student and have then sit in class for 7 days.Also the school was compensated by the government for the enrollment. If they dropped after the 7th day then it was the instructor's fault. After day 10 the blame shifted to the Director of Instruction.

Everyone was anxious all the time. A big red flag was everyone received only 1/2 a box of business cards. The place was like a revolving door with turnover.

I have never seen a more devoted staff, excluding upper management. Student's were treated very kindly and every effort was forth to help them get an education.

If any past employee is doing a class action law suit, or if any attorneys view this please post your contact infornation.

EX CC
In the Area, Washington
U.S.A.

This report was posted on Ripoff Report on 03/28/2005 03:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bcti/tukwila-washington-98088/bcti-unethical-business-practices-directed-to-tukwila-washington-136566. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE EX-employee responds

BCTI's 'Numbers' Game The only thing that comes close to the rate in which students were 'shoved-in, pushed-thru, spit-out' by BCTI was the staff and the turnover rate.

AUTHOR: Mike - (U.S.A.)

POSTED: Monday, March 28, 2005

It was a joke (a bad one on the CCs) the kind of people that the marketing department would send to tour/enroll. Often, it was people who did not speak English very well and thought they were coming to BCTI to be hired for a job. But, these people who did not enroll were counted against the CCs 'numbers'.

Those responsible for Phase 2 enrollments (career services) did not have it much easier. As w/ P1 enrollments, even students who did not qualify by BCTI's own funding standards were still held against the CS rep as a non-enrollment.

BCTI was all about quantity, not quality.....
Field marketers were to get absolutely as many people (regardless of situation/ability) as possible into BCTI for tours as a perspective enrollee.
-then-
CCs were solely evaluated on the number (not quality/graduation rate/retenion) of students they got to sign on the dotted line and 'sit' in class. It was bad for the CC to ask if that perspective really belonged or would succeed at BCTI.
-then-
Instructors, by progress period, kept their jobs by maximizing the number of students they passed on to the next progress period. It was in their interest to pass everybody regardless of attendance or performance. If that student learned nothing, it did not matter they were passed on. AS IN THE BEAVERTON CASE WHERE A STUDENT IN THE LAST PROGRESSION PERIOD DID NOT KNOW HOW TO EVEN LOG-ON TO HIS COMPUTER.
-then-
Career services was under heavy pressure by Katherine Owens to get as many as possible to sign up for Phase 2 (regarless of ability to benefit/interest), or place them quickly into a so-called training related position.....She (KO) would actually get really excited about when call centers like LiveBridge announced mass hiring. (How many people spend $10K for 7-15 months of school then want to take a $7/hr job where you have to be available to work any 24hr shifts?).

The only thing that comes close to the rate in which students were 'shoved-in, pushed-thru, spit-out' by BCTI was the staff and the turnover rate.

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