• Report: #1142641
Complaint Review:


  • Submitted: Tue, April 29, 2014
  • Updated: Tue, April 29, 2014

  • Reported By: clare — Louisville Kentucky
Internet USA

Travelscape.com Expedia booked a room in November for a May trip through travelscape. Cancellation policy stated I could cancel within 24 hours. But impossible to cancel if I can't find a web address /can't tallk to a human. Go to travelscape address and you read a report that expedia now owns them. Exprdia says to call to travelscape directly becasue they can't change anything. But you can't calll to travelscape. It just hangs up on you unknown Internet

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  I booked a hotel reservation in November for a May trip to Florida.  The itinerary that was sent to me had no return webmail address.  But did have a phone number.  The printed policy stated that hotel cancellations could be cancelled up to 24 hours of signing in without penalty.  Plans have changed so I needed to cancel reservation.  I originally canlled the reservation question number and received a recording telling me that cancellations had to be make "online."  However the recording did not give an online address.  I called directly to the hotel who said that the reservation could not be cancelled through them and had to be cancelled through travelscape.  So I "googled" travelscape for a phone number.  All I received were reports stating that Travelscape had merged with Expedia.  There was a customer support number in that report which I called.  It was the Expedia customer support number.  When I called that, Expedia stated that they could see my reservation and it still existed but it had been made through Travelscape so I had to call them to cancel.  I asked for a phone number to try to do that.  Expedia gave me a phone number.  When I called that phone number, all I got was a recording that told me to go online to change or cancel a reservation.  it was a quick message with a quick and adamant "GOOD BYE."  No option to talk to a human.  I called Expedia back and told them I could not get through.  Expedia's customer support siad there was nothing that could be done.  There was no other phone number and they knew of no online address I could use.  So I am stuck.

This report was posted on Ripoff Report on 04/29/2014 10:16 AM and is a permanent record located here: http://www.ripoffreport.com/reports/travelscapecom/internet/travelscapecom-expedia-booked-a-room-in-november-for-a-may-trip-through-travelscape-ca-1142641. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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