Complaint Review: Treehouse Marketing
- Treehouse Marketing
404 West 5050
- Category: Internet Marketing Companies
Treehouse Marketing, Monterey Financial Services, Inc. Ripped Me Off by Failing to Explain The Date They Would Remove $199.95 From My Account Provo Utah
*UPDATE Employee: you recieved an email withthe exact date
The letter stated that Treehouse Consulting & Marketing, LLC had assigned my account to them for servicing. They further stated "as authorized, we have set up your account for a debit of $199.95 from your credit card on your due date." The payment due date was 5/05/03.
I immediately called them at 760 639-3520 because it seemed as though I was going to be charged regardless. I was reassured that as long as I returned the product before 5/05/03, my account would not be charged. She said I could even overnight it.
Although I followed the directions, the patches did not work. Therefore, on 5/2/03, I wrote a note to Monterey in Carlsbad to not charge my account and I sent a copy to Treehouse as well along with the remaining patches which I overnighted on 5/03/03. They received them on 5/04/03.
To my surprise, Monterey charged my account on 5/05/03 just as if they were in their right mind. When I called them about it on 5/05, I was referred to another phone number for "TMG" at 800 698-9997. She gave me a song and dance about how it had been explained to me that I had to return the unused portion by so many days after the purchase plus another 3 or 4 days which ended up being 4/28/03. I said I did not hear anyone mention 4/28/03 and that I had assumed that the date on the letter was the one I had to worry about. She swore up and down that I was given that information and even offered to play back the conversation.
Needless to say, when I heard the playback, there was no mention of returning the merchandise by 4/28/03. She apologized and stated I should have been told that the merchandise had to be returned in 30 days which would be 4/28 in order for me not to be charged. I said that I assumed the 30 days were up on 5/05/03 since I didn't get the merchandise on the day I ordered it. I also told her that if I had known "5/05/03" was not the date to worry about, I would have overnighted it a lot sooner because it certainly did not work and I had begun to feel stupid anyway by the end of the first week. She said there was nothing she could do except return my patches to me. I babbled something about suing and she told me to "have a nice day."
The patches were returned in about 3 days and the package sits unopened on my dresser as a constant reminder of how stupid I was to believe those people.
When I went to small claims court last week, they had a lot of difficulty trying to find out who I should sue - Treehouse or Monterey Financial since one was in California and one was in Utah. Finally, one of the advisers looked up Treehouse Mkg. on the internet and that's when I learned about all the others who had been scammed by them. Since I cannot do anything alone, I plan to join them in filing a civil suit. These people need to be stopped!
San Diego, California
This report was posted on Ripoff Report on 07/08/2003 04:22 AM and is a permanent record located here: http://www.ripoffreport.com/reports/treehouse-marketing/provo-utah-84604-8444/treehouse-marketing-monterey-financial-services-inc-ripped-me-off-by-failing-to-explain-62977. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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