Report: #580626

Complaint Review: Trend Micro Online Store, Digital

  • Submitted: Sat, March 13, 2010
  • Updated: Fri, December 31, 2010
  • Reported By: Ed — Staten Island New York U.S.A.
  • Trend Micro Online Store, Digital

    United States of America

Trend Micro Online Store, Digital Buy their anti-virus software even if you cannot run it on the infected PC but wait, there is help. The question is when! , Internet

*UPDATE Employee: Title is wrong

Show customers why they should trust your business over your competitors...

My desktop is infected with the Koobface worm, so I surfed the internet on my laptop to find a solution. I have McAfee installed but they were absolutely no help at all. I found through Google and after reading their sales pitch, I decided to purchase three licenses for all the desktops in my home. The site tells you to download the software from a second PC if the Koobface worm won't let you access the internet, which was the case for me.

I downloaded the software to my laptop and then installed it on the infected desktop but could not register the software because the worm is preventing access to the anti-virus site. I generated a trouble ticket at about 1:15 PM and it is now 5:20 PM and I have yet to hear from or anyone. They advertise 24 hour support, yeah right. 

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This report was posted on Ripoff Report on 03/13/2010 03:22 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Title is wrong

AUTHOR: Toms - (United States of America)

The software mentioned in this report is not produced or endorsed by Trend Micro. You can always find the most up-to-date directly from Trend Micro at:

Thank You

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