TURKISH AIRLINES NOT REFUNDED YET AND FALSE PROMISES INTERNET

On june 20, 2016 I bought ticket from Turkish Airlines desk in Soekarno Hatta Jakarta International Airport Indonesia. The ticket is from Paris CDG to Jakarta CGK on August 20,2016.

On july 12, 2016 I emailed Turkish Airlines in Jakarta to cancel my ticket and refunded my money back.

They responded and told me that they will process the refund and it won't be a full refund. They also told me the refund will be received in 10 days. 

The amount of refund is IDR 6.530.500 

I did contacted them asking about my refund process and they told me they would check on it and contacted me back. But in fact they never contacted me back. They just gave me false hope.

Finally I called their worldwide customer service and they told me to file a complaint through their online form.

They replied and they said that they already refunded my money and the problem is with the bank. And so I contacted the bank. And the bank told me that they never received the refund. 

I am truly dissapointed by how Turkish Airlines reacted on their customer. They have been delaying my refund for 9 weeks now. 

I hope with this complaint file I would received my money back immediately.

Earlene