Two Men and A Truck Boca Raton Two Men and A Truck Wellington Two Men and A Truck Pompano Beach Two Men and A Truck Delray Beach Two Men and A Truck Miami Two Men and A Truck Florida Local Move Gone Horribly Wrong, Poorly Staffed Underpaid Team, Multiple Damages and Broken Furniture and No Reimbursement or Consumer Consideration Wellington, Boca Raton, Delray Beach, Pompano Beach, Miami, West Palm Beach, Miami Beach Florida

I selected Two Men and a Truck because the woman I purchased my new home from used the company to move out of the home and had a good experience. My experience interacting with the administrative office was fantastic, and the woman (Kay Wright) who helped coordinate my service seemed to be on the ball. We discussed rates and went through listing every piece of furniture in my home as well as the logistics. The estimate was seemingly customized, but you'll see below how this disaster unfolded.

When only two gentlemen arrived to my house, I was concerned. When they started to load very slowly and inefficiently, I was panicked. They struggled with everything. About an hour in, I was told they would have to make two trips. Fine, I said and authorized additional charges.

It took them about 4 hours to pack the truck and by the time they arrived to my new home, they were out of gas. I was told by one of them that it was his last day and he hated that the company routinely set him up to fail. Meaning, they didn't send enough people and he was always struggling with his assignments. He told me that only the expensive jobs get the biggest and strongest team, etc. At this point, I was forced to authorize even more time before they'd start unloading the truck!

These two amateurs attempted to begin bringing pieces upstairs. First piece - took a huge chunk out of my wood banister. Second piece - a custom Bellini crib - scratched across the entire front and on the wall.



Third piece - Restoration Hardware king bed - they kept dropping the whole way up and then put it together incorrectly! They were so tired, they were barely walking back to the truck as they attempted to catch their breath. At this point we called headquarters and I made a complaint to General Manager John Schmidt that they were under gunned and wouldn't be able to finish the job.. I got the company line regarding an estimate being just an estimate, etc. In other words, we send whomever we want and you deal with their inefficiency and inability to do the job. And pay for it!

Second phone call to John and the two movers are on the phone too, begging for help. He tells me help is now on the way and to hang in there. Three additional movers show up. They begin by trying to bring a desk up the stairs to the office. Literally drop it twice, scratch the wall, and the thing is broken in three pieces before they leave it in the garage and take off.  I overheard them saying that they didn't want $25 coming out of their payroll checks every week for the next few months. Clearly, the knew they were setup for failure.

At this point, our new home has been damaged, most of our stuff is on the truck, and the two original movers to us are pissed and sitting in the truck to take yet another break. On the phone desperately with John Schmidt again, I am told that unless I want to incur additional damage that the best thing is to leave all of our stuff in the garage. This, after they clearly had the capability to move more furniture of bigger sizes just the previous week! I am literally emailing John with photos of the damage in real time as I discover it at this point and he is reassuring me they'll have it repaired for me and not to worry. Completely terrifying to be in this position. After another 2 hours of these guys trudging through it, all of our stuff is in the garage and they leave. We had to hire additional movers weeks later to finish the job. 

The job was not completed and my furniture and home was damaged. After calling yet again regarding the damage I was given the phone number of their repair person and told to call. He came out and did the best job he could to repair the damage about 3 weeks later. Mediocre work, at best. Unfortunately, he was unable to repair the desk and it went in the trash. When I called John Schmidt to find out how I would be reimbursed for the broken desk, per his previous statement, he told me the release I signed meant that I would be getting nothing. So, he lied. Even though he team clearly broke it, and it could have been avoided. When I told him I would seek alternate remedies, he told me even if I sued him I would be get pennies on the dollar of the original value and he welcomed my doing so. Cruel and inconsiderate response from such a large company. No true customer service or even empathy for a customer in my shoes. This is a situation where a regional manager on a power trip let company "policy" get in the way of doing the right thing for a consumer.  Luckily, consumers also have other ways of spreading the word and informing others when NOT to use a company. Avoid Two Men and a Truck at all costs!